Data Solutions Analyst

Company: Life & Safety
Location: Longmont
Posted on: June 24, 2022

Job Description:

For this opening we will consider candidates from the following locations: Mobile,AL,United States - , United States;Longmont,CO,United States;Omaha,NE,United States

BASIC FUNCTION
Responsible for serving as the first-line technical support for assigned area of responsibility in order to provide solutions for cases utilizing established documented procedures. Will also Run daily queries to identify error codes within mediation system (e.g. UMS, etc.), once identified, follow documented procedures to clear error codes; otherwise escalate the errors up to senior staff
MAJOR JOB ACCOUNTABILITIES
Data Analysis Functions - Serve as first-line technical support for for assigned area of responsibility providing solutions for cases utilizing established documented procedures while adhering to corporate and departmental policies and procedures
Process cases as they enter the department, identifying cases that need to be escalated to other staff (e.g. Data Engineer, Sr. Data Engineer, etc.)
Provide department staff (e.g. Data Engineer, Sr. Data Engineer, etc.) with documentation for cases when requested
Coordinate with internal customers (e.g. Billing, Billing Central Operations, Account Representatives, etc.) to provide a complete solution for cases
Run daily queries to identify error codes within mediation system (e.g. UMS, etc.), once identified, follow documented procedures to clear error codes; otherwise escalate the errors up to senior staff members
Check alerts inbox within email system to identify data stoppages and take corrective action to resolve the issue
Update existing reports, to be utilized by upper-level management, with current data ensuring accuracy and is completed in a timely manner
Escalate any undocumented cases for further research and processing the other staff (e.g. Data Engineer, Sr. Data Engineer, etc.)
Responsible for serving as a part of a rotation of on call employees to assist in addressing trouble tickets and emergencies after normal business hours
Project Assistance - Participate in the activities associated with a variety of departmental projects.
Prepare reports, material and documentation
Create organized project files
Provide project lead with status reports throughout assigned projects
QUALIFICATIONS
Education
Associates degree in business, computer science, MIS, or related field required.
Bachelor's degree in business, computer science, MIS, or related field preferred.
Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum three years progressively responsible experience in business providing technical client support preferred
Technical Knowledge
Minimum one year of experience using SQL required
Other
Experience with Microsoft Office Suite required
Ability to be on call 24 hours a day as required
BENEFITS & COMPENSATION
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in - work worth doing !
For candidates located in Colorado, the hiring range is expected to be between $65,000 and $73,000 per year.

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight .
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. - Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

Keywords: Life & Safety, Longmont , Data Solutions Analyst, Professions , Longmont, Colorado