Data Solutions Analyst
Company: Life & Safety
Posted on: June 24, 2022
For this opening we will consider candidates from the following
locations: Mobile,AL,United States - , United
States;Longmont,CO,United States;Omaha,NE,United States
Responsible for serving as the first-line technical support for
assigned area of responsibility in order to provide solutions for
cases utilizing established documented procedures. Will also Run
daily queries to identify error codes within mediation system (e.g.
UMS, etc.), once identified, follow documented procedures to clear
error codes; otherwise escalate the errors up to senior staff
MAJOR JOB ACCOUNTABILITIES
Data Analysis Functions - Serve as first-line technical support for
for assigned area of responsibility providing solutions for cases
utilizing established documented procedures while adhering to
corporate and departmental policies and procedures
Process cases as they enter the department, identifying cases that
need to be escalated to other staff (e.g. Data Engineer, Sr. Data
Provide department staff (e.g. Data Engineer, Sr. Data Engineer,
etc.) with documentation for cases when requested
Coordinate with internal customers (e.g. Billing, Billing Central
Operations, Account Representatives, etc.) to provide a complete
solution for cases
Run daily queries to identify error codes within mediation system
(e.g. UMS, etc.), once identified, follow documented procedures to
clear error codes; otherwise escalate the errors up to senior staff
Check alerts inbox within email system to identify data stoppages
and take corrective action to resolve the issue
Update existing reports, to be utilized by upper-level management,
with current data ensuring accuracy and is completed in a timely
Escalate any undocumented cases for further research and processing
the other staff (e.g. Data Engineer, Sr. Data Engineer, etc.)
Responsible for serving as a part of a rotation of on call
employees to assist in addressing trouble tickets and emergencies
after normal business hours
Project Assistance - Participate in the activities associated with
a variety of departmental projects.
Prepare reports, material and documentation
Create organized project files
Provide project lead with status reports throughout assigned
Associates degree in business, computer science, MIS, or related
Bachelor's degree in business, computer science, MIS, or related
Equivalent work experience in a similar position may be substituted
for educational requirements.
Minimum three years progressively responsible experience in
business providing technical client support preferred
Minimum one year of experience using SQL required
Experience with Microsoft Office Suite required
Ability to be on call 24 hours a day as required
BENEFITS & COMPENSATION
Want to love where you work? At Intrado, we offer a comprehensive
benefits package that includes what you'd expect (medical, dental,
vision, life and disability coverage, paid time off, a 401(k)
retirement plan with company match and flexible spending accounts),
and several that go above and beyond - tuition reimbursement paid
parental leave, access to a robust library of personal and
professional training resources, employee discounts, critical
illness, hospital indemnity and pet insurances, identity protection
and more! Apply today to join us in - work worth doing !
For candidates located in Colorado, the hiring range is expected to
be between $65,000 and $73,000 per year.
Connecting people with each other and the right information is
mission critical. Our Company develops innovative cloud-based
technology to make it easier, more effective and more efficient to
make the right connections. Our solutions put people in sync with
each other and the right information, so they gain the insight
needed to reach better decisions on the issues that matter most. We
do it with a laser focus on reliability.
The Company is a leading provider of technology-driven,
communication services, serving Fortune 1000 companies and other
clients in a variety of industries, including telecommunications,
retail, financial services, public safety, technology and
healthcare. For more than 30 years, we have been leading the way in
hosted and cloud-based solutions.
Our solutions connect people with each other and the information
needed to gain insights for better decisions on the issues that
matter most - Information to Insight .
Our Company has sales and/or operations in the United States,
Canada, Europe, the Middle East, Asia Pacific, Latin and South
America and is an Equal Opportunity Employer - Veterans/Disabled
and Other Protected Categories. - Our Company welcomes and
encourages applications of individuals with disabilities.
Accommodations are available on request for candidates taking part
in all aspects of the selection process.
ABOUT THE TEAM
Intrado's Life & Safety division is responsible for some critical
parts of our everyday life. Our solutions are responsible for
everything that happens after a 9-1-1 call is placed - call
routing, delivery, location determination and data management.
Whether you call from a landline, cell phone or text 9-1-1, we make
sure first responders get the right information at the right time
so they can save lives.
Intrado also provides notifications to the utilities, healthcare
and educational sectors. Our platform provides multi-modal
communications that meet an individual's contact preference and
routes over 4 billion notifications each year. At the end of the
day, Intrado believes that keeping people in our communities safe,
connected and healthy is a top priority.
Keywords: Life & Safety, Longmont , Data Solutions Analyst, Professions , Longmont, Colorado
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