We're looking for motivated, engaged people to help make
everyone's journeys better.
This position is responsible for quality element control related to
operation, policy and procedure auditing, supporting quality
improvement projects, and supporting the manager to drive defect
prevention and detections. The position acts as the primary
business unit liaison to US Quality Assurance.
Annual Hiring Range/Hourly Rate:
Benefits:
-
Paid time off
-
401k, with company match
-
Company sponsored life insurance
-
Medical, dental, vision plans
-
Voluntary short-term/long-term disability insurance
-
Voluntary life, accident, and hospital plans
-
Employee Assistance Program
-
Commuter benefits
-
Employee Discounts
-
Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
- Coordinates and monitors quality improvement projects
- Audits implementation of quality system for effectiveness by
verifying operation activities to Gate Gourmet, Customer and
Regulatory specification
- Monitors corrective action system
- Educates and trains unit staff and managers in quality related
issues
- Plays a key role in developing a comprehensive quality
program
- Implements the quality system detailed in the quality
manual
- Champions the total quality improvement efforts and initiates
problem solving efforts and assures implementation
- Supports the manager to drive prevention vs. detection of
defects
- Coordinates actions to prevent the occurrences of
nonconformities
- Maintains customer compliance resolution
- Responsible for the maintenance of key performance metrics for
the Quality organization
- Acts as the primary liaison to US Quality Assurance
- Controls Food safety and Quality of processing and
manufacturing within the business
- Supports customer audits, government audits to meet
compliance
- Verifies and insures company policies and procedures are
followed
- Insures quality specifications and requirements are followed
and met
- Assists with developing Standard Operating Procedures
- Responsible for safety, quality and compliance to customer
specification
- Assists in training of all Standard Operating Procedures and
Critical Control Points in the unit
- Completes all other company required training including but not
limited to ServSafe Sanitation Manager Certification.
Qualifications
Education:
- Minimum qualifications include High School graduate or
equivalent with experience in related discipline
- Preferred qualifications include College degree in related
discipline, knowledge of HACCP, quality management and six
sigma
Work Experience:
- Minimum 3 years of experience in Food safety control practices
(GMP's, SOP's, and HACCP) and quality program control
- Previous in airline, food processing, distribution operations
or other fast paced environment
Technical Skills: (Certification, Licenses and
Registration)
- ServSafe certification required
- Is HACCP certified and ServeSafe trained a plus
- Basic lean, six sigma knowledge, and continuous improvement
understanding a plus
Job Skills:
- Intermediate level Microsoft office tool skills (excel,
word)
- Knowledge of quality auditing, inspection methods
- Detail oriented
- Strong organizational skills, able to prioritize
responsibilities and multi-task
- Strong interpersonal skills, interact well with multiple
departments as required
- Able to work with little supervision
- Excellent reading, writing, and oral communication skills
- Change Agent
- Preferred skills:
- Excellent analytical skills
- Basic statistics calculation, and/or mathematical comprehension
including:
- Pareto chart
- Control chart
- Histogram
- Time series (run) chart
- Multiplication, division, addition, subtraction, summation,
measure of central tendency, measure of variation, process
capability
- Algebraic concepts
- Project management skills
- Knowledge of FDA regulations
Language / Communication Skills:
- Excellent oral and written communication skills
- Multi-lingual a plus
Job Dimensions
Geographic Responsibility: Unit
Type of Employment: Full time
Travel %: None
Exemption Classification: Exempt
Internal Relationships: N/A
External Relationships: N/A
Work Environment / Requirements of the Job: Regularly,
stands, bends, lifts, and moves intermittently during shifts of 10+
hours. In a normal production kitchen facility there may be
physical discomfort due to temperature and noise. Must be able to
lift, push, pull and move product, equipment, supplies, etc., in
excess of twenty-five (25) pounds.
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): Mgr, Ops, QA or GM
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 0
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 0
gategroup Competencies Required to be Successful in the
Job:
- Thinking - Information Search and analysis & problem
resolution skills
- Engaging - Understanding others, Team Leadership and
Developing People
- Inspiring - Influencing and building relationships,
Motivating and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure,
Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the
Position
Employees at gategroup are expected to live our Values of
Excellence, Integrity, Passion and Accountability. To demonstrate
these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with
integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver
excellence as a team
- We have passion for our work and we pay attention to the
little details
- We foster an environment of accountability , take
responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do
it
- We care about our coworkers, always taking an opportunity to
make someone's day better
The above statements are intended to describe the general nature
and level of work being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. Management
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position.
gategroup is an equal opportunity employer committed to
workforce diversity. All qualified applicants will receive
consideration for employment and will not be discriminated against
on the basis of race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran status, disability status
or other category under applicable law.
For further information regarding Equal Employment Opportunity,
copy and paste the following URL into your web browser:
We anticipate that this job will close on:
07/01/2026 For California Residents, please clic k here to view
our California privacy notice.
If you want to be part of a team that helps make travel and
culinary memories, join us!
