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Client Project Specialist

Company: Intrado
Location: Longmont
Posted on: March 11, 2023

Job Description:

For this opening we will consider candidates from the following locations: Mobile,AL,United States , United States;Longmont,CO,United StatesTeleVox (a healthcare business line of West) is looking for a Client Project Specialist to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. This role will be Responsible for serving as the main point of contact for clients on small scale project level work, which may include implementation projects, setup of new applications and services, client training, or other client requests of low to medium complexity that would require a short term project plan; obtaining, verifying, and validating client requirements to ensure successful application setup and supportability and effectively communicating those requirements and specifications to a variety of audiences; coordinating setup of new applications and ensuring successful completion of assigned projects through project management and solution design; and advising clients and internal business partners on technical best practices for client products in order to encourage client success and identify system functionality issues; while maintaining adherence to corporate and departmental policies and procedures. What You'll Do:

  • Coordinate small scale project meetings, gathering client requirements and relaying client needs to the necessary cross functional departments (i.e. sales, specialists, technical, management, etc.)
  • Develop a project schedule for internal teams and clients to guide needed activities, ensuring timely completion
  • Understand and work to execute assigned projects that contribute to the full-scale client portfolio, coordinating multiple tasks, and when necessary, engage cross functional teams (i.e. sales) when client progress stalls or client expresses desire to delay
  • Obtain, verify, and validate client requirements to ensure successful application setup and supportability and effectively communicate those requirements and specifications to a variety of audiences, including the clients and any internal teams
  • Coordinate setup of new applications and ensure successful completion of assigned projects through project management and solution design which may include responding appropriately to production impacting issues
  • Serve as a central point of contact for assigned clients, obtaining full understanding of the client success criteria and ensuring those criteria are met upon project completion
  • Create and maintain project documents and project plans for all assigned projects, while continuously monitoring assigned plans to ensure efficiency
  • Conduct and schedule small scale end user training for clients on product features and functionality of applications, customizing each training to meet client specific needs
  • Thoroughly document client training and communications in CRM and ensure all training maintains adherence to departmental and corporate policies and procedures Applicant for this job will be expected to meet the following minimum qualifications: Education:
    • Associates degree from an accredited college or university with major course work in computer science, MIS or a related field required.
      • Equivalent work experience in a similar position may be substituted for educational requirements
      • Bachelor's degree from an accredited college or university in Business, Computer Science, MIS, or related field preferred
        What Experiences You Bring:
        • Minimum 2 years of experience in business-to-business technical support environment required
        • Minimum 1 year notification systems or internal notification systems experience is preferred
        • Minimum 1 year technical support/troubleshooting experience preferred
        • Time spent in pursuit of an advanced degree (e.g., Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements Technical
          • Intermediate knowledge of Microsoft Word, and Excel is required
          • Basic understanding of programming language (e.g., XML) is preferred
            • Want to love where you work? We offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!
            • The starting hourly rate for this position is anticipated between $19- $20 per hour and will be commensurate with experience. ABOUT US Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability. The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions. Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight. Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. ABOUT THE TEAMWe are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
              All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.

Keywords: Intrado, Longmont , Client Project Specialist, Other , Longmont, Colorado

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