Client Relationship Coordinator

Company: Intrado
Location: Longmont
Posted on: January 24, 2023

Job Description:

For this opening we will consider candidates from the following locations: Mobile,AL,United States , United States;Longmont,CO,United States;Omaha,NE,United StatesIntrado is looking to hire a Client Relationship Coordinator in Mobile, AL to join our Life & Safety business segment. Essential Duties:

• Responsible for participating and coordinating the activities involved in client management and provide level one support resolution for all existing clients in adherence to established corporate and departmental policies and procedures
• Facilitates communication between client and other teams, as needed, to ensure optimum resolution of client concerns
• Continuously monitors daily tasks and assignments ensuring deadlines are being met and scheduled changes are addresses in a timely manner
• Establish an excellent working relationship with clients and continuously strive to improve the level of overall service that the assigned business segment is providing Education:
  • Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required.
    • Equivalent work experience may be substituted for educational experience
    • Bachelor's degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field preferred Experience: Applicant for this job will be expected to meet the following minimum qualifications.
      • Minimum 4 years customer service experience in a business to business environment or technical support experience required
      • Minimum 1 year notifications systems or internal notification systems experience preferred.
      • Minimum 1 year experience working in the healthcare or technical industries preferred
      • Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements
        Based on the area of responsibility, the following skills are preferred:
        • Ability to use trouble-shooting and problem resolution methodologies in a short period of time while adhering to assigned business segment's policies and procedures
        • Maintain strong interpersonal and communication skills both internally and externally
        • Ability to make effective decisions quickly and efficiently in a deadline-oriented environment
        • Excellent verbal and written communications skills
        • Ability to multi-task and perform under a high pressure environment
        • Intermediate knowledge of Microsoft Word, Excel, and PowerPoint Compensation:
          • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!

Keywords: Intrado, Longmont , Client Relationship Coordinator, Other , Longmont, Colorado