COMMUNICATIONS SHIFT SUPERVISOR
Company: City of Longmont Colorado
Posted on: November 22, 2022
20220419 Communications Shift Supervisor (911 Dispatch)
CLOSING DATE: December 9, 2022
APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS
Department: Public Safety
Hiring Range: $38.41 - $42.67/hour
Regular Full-time with Benefits
40 hours per week
Requires working varied shifts including evenings, nights, weekends
Regular Full-time with Benefits
Benefits include: Medical, Dental, Vision, Flex Spending, Defined
Benefit Pension Plan,
401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D,
Long Term Disability,
Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick,
Vacation, Holiday pay,
EAP, Tuition Assistance.
Other benefits: Optional, employee elected, voluntary benefits are
Definition: Direct and supervise Communications Specialists during
assigned shifts and
participate in activities directly related to the goals and
operation of the Communications
Center. Work involves considerable responsibility and judgment in
the operation, planning, and
management of the Communication Center. Requires independent
judgment in the
development, interpretation and implementation of directives,
operating guidelines, policies,
procedures, and the application of laws and City ordinances.
* Participate in the operation of the Communications Center during
assigned shifts by
providing line-level supervisory direction and guidance to
on matters of policy, procedure, training and equipment
* Ensure all Communications Specialists are performing their duties
in accordance with the
department policies, procedures, values and mission of the
organization, as well as
municipal, state and federal laws.
* Knows and complies with all city and department policies;
participates in professional
trainings and development.
* Perform the duties of a Communications Specialist as needed and
assigned. Assists in
coordinating emergency response activities for fire, ambulance and
* Coordinate staff and maintain work schedules to provide adequate
* Assist in the development and implementation of procedures for
the operation of the
Communications Center. Critically analyze and review existing
procedures and policies to
ensure applicability and make suggestions for improvement.
* Maintain appropriate logs and records.
* Conducts performance coaching and counseling for Communications
and provide training when possible.
* Monitor functions of console, radio, telephone, CAD, and Center
problems to appropriate technicians for repair and effect repair of
those items within the
capabilities of routine maintenance.
* Maintain the training manual.
* Assist and coordinate the training of new Communication
* Administer the emergency medical dispatching program. Track CDE
points and maintain
logs and records.
* Coordinate, support and implement effective on-going training
Communications Specialists. Create and utilize appropriate teaching
aides as well as
researching "best in class" approaches for emergency communications
* Respond to inquiries, requests and questions regarding
services. Investigate performance complaints and make corrective
action recommendations if necessary.
* Conduct quality assurance audits and associated coaching.
Maintain logs and records.
* Maintain open communication and encourage feedback from
Specialists. Facilitate problem resolution at the lowest level
* Work with the Communications Center Manager to plan, prioritize,
renovations, improvements, and installation or deletion of
* Keep the manager informed of conditions and personnel issues and
* Assist the manager in planning, researching, and preparing the
* Maintains on call status as assigned, on a rotating basis.
Responsible for covering shifts
below minimum staffing or for assisting with exigent calls,
including response to the
Communications Center during off hours and days off.
* Takes proper safety precautions, anticipates unsafe
circumstances, and acts accordingly
to prevent accidents. Responsible for the safety of self, others,
materials, and equipment.
Uses all required safety equipment.
* Performs essential duties and additional tasks in a manner which
Work is performed in an isolated and secure area with restricted
movement. Work involves
extended periods of sitting while working closely with others with
occasional periods of working
alone. Work is sometimes highly stressful and may have assigned
deadlines. Great demands are
placed on time management and the ability to manage several tasks
at one time. This position
requires the ability to effectively listen, communicate, and speak
clearly enough to be
understood on the radio as well as train and direct the work of
Position requires the ability to solve problems and make effective
decisions during stressful
conditions. Individuals are required to read and understand English
at a speed adequate to
perform the job. Job requires individuals to be able to effectively
persuade others by using
reason and logic. Work involves confidential management and
personnel issues. The job
requires employees to work shifts, weekends, and holidays. Persons
occupying this position
must maintain required certifications.
A minimum of five years of Emergency Communications experience
either in the
Communications Center as a full-time Communications Specialist or
successful completion of at
least five years in a comparable full-time position in another
Public Safety Emergency
Communications Center is required. Special
Qualifications: Current or prior experience as a
Communications Training Officer (CTO) preferred. Current or prior
experience with Central
Square/TriTech Computer Aided Dispatch preferred. Possession of a
valid Colorado Driver
The selection process will include complete job description review,
oral boards, integrity
interview, background investigation, criminal background check,
substance screening and
DEADLINE: 11:59 P.M. on December 9, 2022
Online application (required) must be successfully submitted by
11:59 p.m. on December 9,
2022. An online application process is available for this position
on our website at
www.longmontcolorado.gov/jobs. Resumes will be accepted in lieu of
the full City
Application; however, they must be submitted via the City
application site for consideration. For
more information, call (303) 651-8609.
The City of Longmont offers Equal Opportunity for employment to all
qualified applicants. It is the policy of the City
of Longmont not to discriminate on the basis of race, color,
religion, creed, national origin, sex, sexual orientation,
age, ancestry, veteran status, or disability unless related to a
bona fide occupational requirement. If you need special
assistance in the selection process, please contact the Human
Resources Department in advance to make
AN EQUAL OPPORTUNITY EMPLOYER
ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE
Keywords: City of Longmont Colorado, Longmont , COMMUNICATIONS SHIFT SUPERVISOR, Other , Longmont, Colorado
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