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Customer Care Coordinator: Full-Time / Partially Remote

Company: InJoy Health Education
Location: Longmont
Posted on: September 17, 2022

Job Description:

Salary Range: $18-20 per Hour

Would you thrive helping hospitals and health care providers to empower families to provide a better start for their children and close the inequities in healthcare? If so, becoming a Customer Care Coordinator at InJoy might be the right fit for you! We have been a leading provider of video and educational products to hospitals, institutions, independent childbirth educators, and healthcare providers since 1988. We have received numerous awards for outstanding products and services, as we set the standard for excellence in our field. InJoy really cares about its employees, customers, and the families they serve.

This role requires excellent customer service skills, a basic understanding of available technology and software, and a thorough understanding of existing policies, procedures, and products. This person will have a LOVE of providing exceptional customer service, in addition to possessing other qualities such as patience, empathy, and excellent communication skills. This position is a full-time position that will be worked partially remote, from home, and partially from our Longmont office location.

Key Responsibilities
--- Attend to customer requests and resolve product support issues using a customer centric approach
--- Working in a CRM system (NetSuite) to process daily orders
--- Assist with shipping order from InJoy's Longmont location
--- Work in coordination with, and support of, other departments: Fulfillment, Accounting, Customer Success, and Sales
--- Gather and share feedback from customers to improve our products, refine our customer care, and support direct and indirect sales efforts
--- Assist with month end reporting for logistics department
--- Assist with updates to CRM system on shipping vendors & shipment tracking
--- Adhere to InJoy's company core values as stated in the employee handbook--- Minimum of 1 year of customer service experience, in an office setting
--- Intermediate level skills in computers and MS Office applications (Word, Excel, PowerPoint, Outlook)
--- Proven ability to learn software and other technology quickly
--- Ability to remain patient and calm with a customer centric approach towards resolving customer issues
--- Analytical and creative problem-solving skills; ability to understand workflow processes for continuous improvement
--- Ability to multi-task and handle constant interruptions
--- Excellent interpersonal and customer care skills
--- Ability to quickly learn products, policies, and procedure information
--- Excellent oral and strong written communication skills
--- Strong organizational skills and excellent attention to detail
--- A team player who can work well with multiple departments

NOTE: InJoy will only be considering applicants that reside in the state of Colorado and within driving distance of their Longmont office.

InJoy Health Education is an equal opportunity employer and values diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.PI191708340

Keywords: InJoy Health Education, Longmont , Customer Care Coordinator: Full-Time / Partially Remote, Other , Longmont, Colorado

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