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Customer Service Representative

Company: City of Longmont, Colorado
Location: Longmont
Posted on: September 16, 2022

Job Description:

20220347 Customer Service Representative CLOSING DATE: Open Until Filled APPLY ONLINE AT LONGMONTCOLORADO.GOV/JOBS Department: Strategic Integration Division: Business Enablement Hiring Range: $21.40 - $23.78/hour Monday - Friday, 8am - 5pm Regular Full-time with Benefits Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance. Other benefits: Optional, employee elected, voluntary benefits are available. Definition: This position performs a wide variety of collection and customer service, public assistance, and public information functions associated with the provision and billing of municipal utility services to include a high level of both public contact and telephone contact. Principal Duties: Respond to routine internal and external customer service needs and calls including opening and closing service orders, customer follow-up, data entry, and related routine customer service. Research billing errors and information gaps such as missing equipment numbers. Perform service order data entry duties in multiple database formats (i.e., Banner, Hansen, Excel, and other similar work management systems). Provide general administrative support to customer service duties such as: sorting file documents, maintaining hard copy and electronic files and records, receiving/sorting incoming mail and communications, developing information packets, maintain activity and work logs, review accuracy of work of other customer service staff, schedule work orders, service calls, and other activities for departmental employees, dispatch or otherwise communicate to other employees on fulfilling service requests and other department needs, estimate material volumes received at City facilities and calculate customer charges. Manage cash transactions, records, receipts, and deposits. Perform a variety of related public contact, record keeping, filing, data entry, editing and typing duties, as required. Working Environment: Work is performed primarily in an office environment. Job requires vision, hearing and speaking ability to communicate effectively with the public and co-workers. Job requires constant use of fingers and both hands, data entry approximately 6 hours per day, and answering phones. Must be able to work in a fast-paced environment and work effectively with irate, upset or angry customers. Requires deductive reasoning abilities sufficient to recognize and resolve billing errors. Qualifications: Any combination of education and experience equivalent to a minimum of one year of general office experience including a significant degree of public contact or one year of customer service experience

Keywords: City of Longmont, Colorado, Longmont , Customer Service Representative, Other , Longmont, Colorado

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