Mgr, Client Engagement
Company: West Corporation
Location: Longmont
Posted on: August 1, 2022
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Job Description:
For this opening we will consider candidates from the following
locations: Mobile,AL,United States - Longmont,CO,United
States;Omaha,NE,United StatesIntrado is looking to hire a Manager
of Client Engagement to join our Life & Safety business segment.
Essential Duties: Facilitating collaboration among functional areas
of the company to provide a best-in-class customer experience
Providing resources and direction to effectively service customers
Client training, reporting, presentations, and communication
Monitoring and effectively managing to establish KPI's and
implementing solutions for identified service trends Working with
the Operations Team on critical initiatives including, but not
limited to, external projects, incident response, process
improvement, employee training, and developing/maintaining standard
operating procedures Ensuring departmental compliance with system
auditing, client profile updates, and other administrative duties
Hiring, managing, and developing employees, creating, and
maintaining a motivational work environment Education: Bachelor's
degree from an accredited college or university required with major
course work in business administration, marketing, or a related
field is preferred. Equivalent work experience in a similar
position may be substituted for education requirements. Experience:
5+ years of increasingly responsible business to business customer
service experience required 1+ year management experience required
Results oriented individual able to drive priorities and own
outcomes Proven ability to build and grow high level customer
relationships preferred Intermediate knowledge of Microsoft Word,
Excel, PowerPoint, and Outlook required Compensation: Want to love
where you work? At Intrado, we offer a comprehensive benefits
package that includes what you'd expect (medical, dental, vision,
life and disability coverage, paid time off, a 401(k) retirement
plan with company match and flexible spending accounts), and
several that go above and beyond (tuition reimbursement paid
parental leave, access to a robust library of personal and
professional training resources, employee discounts, critical
illness, hospital indemnity and pet insurances, identify protection
and more)! Apply today to join us in work worth doing! For
candidates located in Colorado, hiring range is expected to be
between $55,000 - $75,000 and will be commensurate with experience.
ABOUT USConnecting people with each other and the right information
is mission critical. Our Company develops innovative cloud-based
technology to make it easier, more effective and more efficient to
make the right connections. Our solutions put people in sync with
each other and the right information, so they gain the insight
needed to reach better decisions on the issues that matter most. We
do it with a laser focus on reliability. The Company is a leading
provider of technology-driven, communication services, serving
Fortune 1000 companies and other clients in a variety of
industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than
30 years, we have been leading the way in hosted and cloud-based
solutions. Our solutions connect people with each other and the
information needed to gain insights for better decisions on the
issues that matter most - Information to Insight. Our Company has
sales and/or operations in the United States, Canada, Europe, the
Middle East, Asia Pacific, Latin and South America and is an Equal
Opportunity Employer - Veterans/Disabled and Other Protected
Categories.Our Company welcomes and encourages applications of
individuals with disabilities. Accommodations are available on
request for candidates taking part in all aspects of the selection
process. ABOUT THE TEAMIntrado's Life & Safety division is
responsible for some critical parts of our everyday life. Our
solutions are responsible for everything that happens after a 9-1-1
call is placed - call routing, delivery, location determination and
data management. Whether you call from a landline, cell phone or
text 9-1-1, we make sure first responders get the right information
at the right time so they can save lives. Intrado also provides
notifications to the utilities, healthcare and educational sectors.
Our platform provides multi-modal communications that meet an
individual's contact preference and routes over 4 billion
notifications each year. At the end of the day, Intrado believes
that keeping people in our communities safe, connected and healthy
is a top priority.
Keywords: West Corporation, Longmont , Mgr, Client Engagement, Other , Longmont, Colorado
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