Mgr, Client Engagement

Company: West Corporation
Location: Longmont
Posted on: August 1, 2022

Job Description:

For this opening we will consider candidates from the following locations: Mobile,AL,United States - Longmont,CO,United States;Omaha,NE,United StatesIntrado is looking to hire a Manager of Client Engagement to join our Life & Safety business segment. Essential Duties: Facilitating collaboration among functional areas of the company to provide a best-in-class customer experience Providing resources and direction to effectively service customers Client training, reporting, presentations, and communication Monitoring and effectively managing to establish KPI's and implementing solutions for identified service trends Working with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures Ensuring departmental compliance with system auditing, client profile updates, and other administrative duties Hiring, managing, and developing employees, creating, and maintaining a motivational work environment Education: Bachelor's degree from an accredited college or university required with major course work in business administration, marketing, or a related field is preferred. Equivalent work experience in a similar position may be substituted for education requirements. Experience: 5+ years of increasingly responsible business to business customer service experience required 1+ year management experience required Results oriented individual able to drive priorities and own outcomes Proven ability to build and grow high level customer relationships preferred Intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Outlook required Compensation: Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing! For candidates located in Colorado, hiring range is expected to be between $55,000 - $75,000 and will be commensurate with experience. ABOUT USConnecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability. The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions. Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight. Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. ABOUT THE TEAMIntrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives. Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

Keywords: West Corporation, Longmont , Mgr, Client Engagement, Other , Longmont, Colorado