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911 Call Taker

Company: Intrado
Location: Longmont
Posted on: June 16, 2022

Job Description:

Job Description Our Emergency Call Relay Center is currently seeking a 911 Telecommunicator for our Longmont office located at 1601 Dry Creek Drive . We receive calls from all over the country, including Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands and transfer them to the geographically appropriate PSAP. We handle approximately 20K calls per month and there is never a dull moment Our 911 TCs have their own dedicated desk space, access to our on site fitness center and cafe, and more. To watch a video from the team and learn more about the role- click here: https://vimeo.com/660519288/e2c050117f Critical incidents that our ECRC took calls for include: Hurricane Irma Hawaii Nuclear scare Hurricane Matthew Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country) Delmarva area earthquake Nashville bombing Hurricane Harvey Superstorm Sandy Boston Marathon bombing Hurricane Isaias Day to day responsibilities include, but are not limited to: Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues Obtain information from callers and determine type of action to achieve successful problem resolution Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service Notify appropriate company and governmental staff of problems and issues via telephone and paging systems Other duties as assigned Minimum Qualifications Education High School diploma required. Associates degree in communication, business or similar field preferred. Equivalent work experience in a similar position may be submitted for educational requirements. Experience and Skills One year experience in an emergency communications (9-1-1 center) or similar environment required. 24/7 on call experience preferred Basic knowledge of MS Word, Outlook, Excel and PowerPoint required May be required to work varying shifts Bilingual in English and Spanish skill may or may not be required dependent upon position that is open Benefits & Compensation Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you---d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond --- tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more Apply today to join us in work worth doing For candidates located in Colorado, the hiring range for this position is anticipated between $21.63 - $26.44 per hour and will be commensurate with experience. Company Description Intrado---s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed --- call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives. Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual---s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority. https://player.vimeo.com/video/441407485

Keywords: Intrado, Longmont , 911 Call Taker, Other , Longmont, Colorado

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