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911 Telecommunicator

Company: Intrado
Location: Longmont
Posted on: November 17, 2021

Job Description:

Our Emergency Call Relay Center is currently seeking a 911 Telecommunicator for our Longmont office located at 1601 Dry Creek Drive .
We receive calls from all over the country, including Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands and transfer them to the geographically appropriate PSAP. We handle approximately 20K calls per month and there is never a dull moment!! Our 911 TCs have their own dedicated desk space, access to our on site fitness center and cafe, and more. Critical incidents that our ECRC took calls for include:
Hurricane Irma
Hawaii Nuclear scare
Hurricane Matthew
Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country)
Delmarva area earthquake
Nashville bombing
Hurricane Harvey
Superstorm Sandy
Boston Marathon bombing
Hurricane Isaias

Day to day responsibilities include, but are not limited to:
Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
Obtain information from callers and determine type of action to achieve successful problem resolution
Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
Notify appropriate company and governmental staff of problems and issues via telephone and paging systems

Minimum Qualifications
High School diploma required
Experience and Skills
High School diploma required. Associates degree in communication, business or similar field preferred. Equivalent work experience in a similar position may be submitted for educational requirements.
One year experience in an emergency communications (9-1-1 center or similar) environment required.
One year experience in emergency services dispatching in a 9-1-1 center or similar environment preferred.
24/7 on call experience preferred
Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
May be required to work varying shifts
Bilingual in English and Spanish skill may or may not be required dependent upon position that is open

Benefits & Compensation
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing !

For candidates located in Colorado, the hiring range for this position is anticipated between $21.63 - $26.44 per hour and will be commensurate with experience.

Keywords: Intrado, Longmont , 911 Telecommunicator, Other , Longmont, Colorado

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