Customer Service Representative Longmont 2021

Company: Thule Group Americas
Location: Longmont
Posted on: June 10, 2021

Job Description:

Thule Group is a global world leading company of products for sports and outdoor activities. We make it easy for people to bring the things they care for, easily, securely and in style, when living an active life. Under the motto Active Life, Simplified. we design, manufacture and sell products within the four product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, as well as roof top tents for mounting on cars), Active with Kids (bike trailers, strollers and child bike seats), RV Products (awnings, bike racks and tents for motorhomes and caravans) and Packs, Bags & Luggage (everyday backpacks, hiking bike packs travel luggage and camera bags).Thule Group has about 2,600 employees at 9 production facilities and 35 sales offices worldwide. The Group's products are sold in 140 markets and in 2020, sales amounted to SEK 7.8 billion.WITH OTHER DEPARTMENTS: Production, Marketing, Inside Sales, Engineering, IT, Shipping, Finance, Credit/AR, Sales, Product Management, Customer Marketing, HR Purchasing, Quality and ReceivingRESPONSIBILITIES:Provide outstanding phone, email & chat based Consumer support for all product linesConsult with potential customers to understand their needs; identify and suggest equipment, products, or services that will meet those needsEntering Consumer orders that may be received via phone, fax or emailEnsure that appropriate actions are taken to resolve issues with Direct to Consumer ordersRespond professionally and in a timely manner to inquiries based on assigned skill setUse knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staffMultitask between various software systems, problem resolution issues, and customer phone callsPerform preliminary analysis on complex cases to ensure the direction required for customer resolutionMaintain technical knowledge by participate in team meetings & attending product training eventsEducate customers on our brand story, product offers, and promotionsCapability to work flexible hours as needed. Mandatory overtime required during peak seasonComplete other duties as assigned from time to time by your managerRECOMMENDED POSITION REQUIREMENTS:College degree preferredMust possess a strong desire to learn and be a team playerMust have strong communication skills to interact effectively with a wide range of people both within and outside the CompanyExperience dealing with heavy phone activity, while maintaining a professional phone demeanorExcellent verbal & written communication skillsMechanical aptitude, bike/rack technical knowledgeBasic knowledge of computer options and administrative applications requiredWe believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.Thule, Inc. requires you to complete an on-line application for any of our job openings. In the event you have a disability in which you are unable to complete the on-line application, please call 1-800-725-6562 for assistance.

Keywords: Thule Group Americas, Longmont , Customer Service Representative Longmont 2021, Other , Longmont, Colorado