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Manager Client Engagement (Education)

Company: West Asset Management, Inc.
Location: Longmont
Posted on: June 9, 2021

Job Description:

Job Description

For this opening we will consider candidates from the following locations: LONGMONT,CO,US | Joplin,MO,US

Intrado is looking to hire a Manager, Client Engagement to lead our Education Support team.

Essential Duties:

  • Facilitating collaboration among functional areas of the company to provide a best in class customer experience.
  • Providing resources and direction to effectively service customers.
  • Client training, reporting, presentations, and communication.
  • Monitoring and effectively managing to establish KPI's and implementing solutions for identified service trends.
  • Working with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures.
  • Ensuring departmental compliance with system auditing, client profile updates, and other administrative duties.
  • Hiring, managing, and developing employees, creating and maintaining a motivational work environment.

Education:

  • Bachelor's degree from an accredited college or university required with major course work in business administration, marketing, or a related field is preferred.
  • Equivalent work experience in a similar position may be substituted for education requirements.

Experience:

  • 5+ years of increasingly responsible business to business customer service experience required
  • 1+ year management experience required
  • Results oriented individual able to drive priorities and own outcomes.
  • Proven ability to build and grow high level customer relationships.
  • Intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Outlook required

Compensation:

  • Compensation will be commensurate with experience. The pay range for this position is anticipated between $55,000 and $65,000.
  • In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts.

Keywords: West Asset Management, Inc., Longmont , Manager Client Engagement (Education), Other , Longmont, Colorado

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