Back Up Customer Care Specialist - $15.50 - 7.6

Do you enjoy wowing the customer with exceptional service? At Bright Horizons, we do work that matters. Join our team as a Customer Care Specialist!

Schedule: Shifts are available 6:00 am through 10:00 pm Monday to Sunday. Shifts will include one weekend day. There will be mandatory in-office training with the potential to work from home or stay in the office after training is over.

What does a Customer Care Specialist do?

• Handle incoming and outgoing calls that may include taking/confirming reservations, scheduling customer appointments, or researching the status on their education needs.
• Educate customers on Bright Horizons services programs, policies, and procedures
• Respond to customer inquiries assessing their childcare needs
• Assist customers and provide follow up communication on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.
  

Requirements:

• High school diploma or equivalent
  

Preferred Requirements:

• 1-year customer service, help desk, and/or comprehensive call center knowledge
• Excellent written and verbal communication
• Exceptional organizational and time management skills

This role has the following employment benefits:

• Health Care
• Retirement
• Sick Leave
• Vacation
• Paid Holidays
• Disability Insurance
• Life Insurance
• Tuition Reimbursement
  

The compensation for this role is $www.****.com.

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