Intrado is looking to hire a Technical Resource Specialist
(Temporary Assignment). The core focus of this position will be
responsible for supporting client notification applications and
resolving technical issues within established timelines in
adherence to corporate and departmental policies and procedures;
Serves as direct client contact/ interface on notification
technical support issues for notification products and services;
Uses problem solving and troubleshooting skills to effectively
resolve issues, including ownership of client communications on the
Associates degree from an accredited college or university in
Business Administration, Computer Science, Communications, or
related field required. Equivalent work experience may be
substituted for educational experience.
Bachelor's degree from an accredited college or university in
Business, Computer Science, Communications, or related field
Minimum 2 years customer service experience in a business to
business environment or technical support experience required.
Minimum 1 year of notifications systems or internal notification
systems experience preferred.
Minimum 1-year experience working in the healthcare or technical
Time spent in pursuit of an advanced degree (e.g. Junior/Senior
year of a Bachelor's, etc.) may be substituted in lieu of
equivalent work experience requirements
Basic knowledge of Microsoft Word, Excel and PowerPoint
Hiring pay rate starts at $16.00/hr and will be dependent on
experience, education, skills and abilities of the applicant. This
positioneligible for premium pay.
Temporary assignmentexpected durationis from June 2021 to