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Company: West Corporation
Location: Longmont
Posted on: June 8, 2021

Job Description:

For this opening we will consider candidates from the following locations: Saint-Laurent, CA | Longmont,CO,USDescription: The Service Account Manager is responsible for establishing and maintaining an excellent working relationship with Intrado customers and partners. The core focus of this position is to help our customers as they transition from sales to active users of our products, increasing customer value through adoption of our solutions. The successful SAM will master defining requirements, communicate efficiently and possess a broad understanding of all areas of business-to-business processes. You should be an organized self-starter, detail-oriented and data-driven. Project management skills and the ability to juggle multiple projects and action items are a must. The ideal candidate is compassionate, enthusiastic, influential and tech-savvy. Responsibilities: Take responsibility for the success of our implementation process Act as liaison between Sales, Product Management and Leadership Develop thorough knowledge of client business needs, collecting and analyzing data to drive change Facilitate communication & collaboration between internal and external team members Ensure client experience meets or exceeds expectations Facilitate our customers to meet compliance and regulations Drive customer adoption of our products and services Act as customer advocate and point of escalation for assigned accounts Collaborate with Sales defining scope and solution Education: Degree from an accredited university required with major course work in business administration, communications, MIS, engineering, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum 5 years' experience in IT management, technical service, or client account management required 3+ years of experience working in Customer Success and SaaS applications, account management and project management experience Intermediate knowledge of Word, Excel and PowerPoint required Excellent oral and written communication skills for interfacing with clients, both internal and external. Experience with contract language, including an ability to read and understand contractual obligations, service level agreements and scope definition

Keywords: West Corporation, Longmont , SERVICE ACCOUNT MANAGER, Other , Longmont, Colorado

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