Voice NOC Technician-Longmont

Company: Resource Logistics
Location: Longmont
Posted on: June 7, 2021

Job Description:

Voice NOC Technician-Longmont CO-80503 The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour7-day-per-week Network Operations Center (NOC). Tier 2 troubleshooting in the Voice NOC. Works on various voice networks to provide support and resolutions to customers, PSAPs, etc. MinimumQualificationsHigh school diploma required, however an associate degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred SIP certification highly preferred. 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required. Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces. Understanding of SS7, SIP and TDM signaling protocols. Solid understanding of the OSI model. Hands on troubleshooting of BGP. Ability to navigate Cisco CLI. SONUS troubleshooting experience highly preferred.SDL2017 Associated topics: backstage, carpenter, crew, cutter, draper, pyrotechnics, rigging, scene, technician, wardrobe

Keywords: Resource Logistics, Longmont , Voice NOC Technician-Longmont, Other , Longmont, Colorado