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Associate Technical Support Specialist

Company: Intrado
Location: Longmont
Posted on: June 7, 2021

Job Description:

JOB DESCRIPTION Intrado is looking to hire an Associate Technical Support Specialist to join our Safety Services team in Longmont, CO. Essential Duties: Provide initial response and basic troubleshooting for customer related issues Take first line technical support customer calls Provide basic technical support, dispatching support to additional technicians, as necessary Obtain, track, and close trouble tickets, ensuring issues are accurately documented Participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks Education Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required Equivalent work experience in a similar position may be substituted for educational requirements. Experience: 4+ years' technical customer service experience required, preferably in a helpdesk environment 1-year experience in the 9-1-1 or public safety industry preferred 3+ years' experience with networking, Windows based servers and workstations required 1-year experience with SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred Intermediate knowledge of MS Excel, Word, and Outlook required Will be required to work varying shifts on rotation Compensation: Hiring pay rate starts at $23.50 - $28.80 and will be dependent on experience, education, skills and abilities of the applicant. This position has potential to receive shift differential dependent upon scheduled hours. In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts ABOUT US Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability. Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions. Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight. Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.ABOUT THE TEAM Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives. Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

Keywords: Intrado, Longmont , Associate Technical Support Specialist, Other , Longmont, Colorado

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