TSA Customer Service Representative Part-time
Company: Staples Stores
Location: Longmont
Posted on: June 6, 2021
Job Description:
Description
Staples is focused on our customer and our community. As an
Enrollment Agent (aka TSA Customer Service Representative),
you will provide great customer service in our Staples retail
stores by helping customers realize an easier flying experience
through TSA Precheck. You will be positive, inclusive and
collaborative in helping customers achieve their travel
goals.
You will process electronic fingerprinting, applicant data and
initiate background checks for various federal or state programs.
In the beginning, you may also learn and support retail sales and
operations while waiting for your in-depth background check to
complete. This will provide you a well-rounded experience in
understanding our stores and our customer.
We are investing in our people and our stores, empowering you
to learn, grow and deliver. You will also be part of a fun,
team-oriented retail culture at Staples.
Get great perks because, you matter.
-
Quarterly bonus, flexible hours/shifts, and generous paid time off;
hiring immediately
-
Opportunity for full time and/or part time hours depending on
the specific stores opening(s)
-
Associate store discount and more perks (discounts on mobile
plans, movie tickets, etc.)
-
401(k) plan with a company match, dental, vision, life and
short-term disability insurance and many more benefits; full-time
associates also eligible for medical and long-term disability
insurance
Provide an exceptional customer experience.
Lead government or TSA related consumer sales for identity related
products and services.
-
Verify customer identity, scan required documents into
database system, take passport photos
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Complete customer fingerprint images, biometric & data capture
processes and paperwork
-
Perform basic maintenance and troubleshoot issues with
fingerprinting and retail equipment
-
Show an understanding of policies and procedures for
fingerprinting and enrolling applicants
Qualifications
Essential skills and experience:
-
18 years of age or older and must be a U.S. citizen
-
Able to work a flexible schedule (including evenings and
weekends)
-
Ability to operate a keyboard, photocopier, and other office
equipment
-
Customer service-related experience
-
Pass a comprehensive and in-depth IdentoGO background
check
-
Ability to travel locally (e.g. backfill at local enrollment
locations, meetings, workshops)
-
Ability to lift/move materials in the 10-50 pound range
Click to learn more about the employee benefits, programs and
perks offered at Staples.
Staples is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, age, sex, sexual orientation, gender identity,
national origin, protected veteran status, disability, or any other
basis protected by federal, state, or local law.
Keywords: Staples Stores, Longmont , TSA Customer Service Representative Part-time, Other , Longmont, Colorado
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