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Telecommunicator

Company: West Asset Management, Inc.
Location: Longmont
Posted on: June 6, 2021

Job Description:

Job Description

For this opening we will consider candidates from the following locations: LONGMONT,CO,US |

Our Emergency Call Relay Center is currently seeking a Telecommunicator for our Longmont office located at 1601 Dry Creek Drive.

Day to day responsibilities include, but are not limited to:

  • Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
  • Obtain information from callers and determine type of action to achieve successful problem resolution
  • Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
  • Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
  • Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
  • Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
  • Other duties as assigned

Minimum Qualifications

Education

  • High School diploma required

Experience and Skills

  • Minimum of 1 year experience in emergency services dispatching in a 9-1-1 call center or a similar environment required
  • 24/7 on call experience preferred
  • Basic knowledge of Microsoft computer applications
  • May be required to work varying shifts / days
  • Bilingual in English and Spanish (may be required dependent upon position that is open

Hiring pay rate starts at $24.04 per hour and will be dependent on experience, education, skills and abilities of the applicant. This position may be eligible for premium pay dependent upon scheduled hours.

In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts

Keywords: West Asset Management, Inc., Longmont , Telecommunicator, Other , Longmont, Colorado

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