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911 Call Taker

Company: West Asset Management
Location: Longmont
Posted on: June 6, 2021

Job Description:

Job DescriptionFor this opening we will consider candidates from the following locations: LONGMONT,CO,US |Our Emergency Call Relay Center is currently seeking a Telecommunicator for our Longmont office located at 1601 Dry Creek Drive.Day to day responsibilities include, but are not limited to:Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issuesObtain information from callers and determine type of action to achieve successful problem resolutionRecord citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracyEmploy complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdictionObserve computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of serviceNotify appropriate company and governmental staff of problems and issues via telephone and paging systemsOther duties as assignedMinimum QualificationsEducationHigh School diploma requiredExperience and SkillsMinimum of 1 year experience in emergency services dispatching in a 9-1-1 call center or a similar environment required24/7 on call experience preferredBasic knowledge of Microsoft computer applicationsMay be required to work varying shifts / daysBilingual in English and Spanish (may be required dependent upon position that is openHiring pay rate starts at $24.04 per hour and will be dependent on experience, education, skills and abilities of the applicant. This position may be eligible for premium pay dependent upon scheduled hours.In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts

Keywords: West Asset Management, Longmont , 911 Call Taker, Other , Longmont, Colorado

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