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Voice NOC Technician (Swing)

Company: West Asset Management, Inc.
Location: Longmont
Posted on: June 6, 2021

Job Description:

Job Description

For this opening we will consider candidates from the following locations: LONGMONT,CO,US |

Our Life & Safety operations department is currently seeking to add a Voice NOC Technician to our Longmont location at 1601 Dry Creek Drive.

The core focus of this position will be providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.). You will provide monitoring, tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Day to day responsibilities include, but are not limited to:

  • Monitoring overall health of the network
  • Break/fix problem resolution for voice applications - call traces, etc.
  • Responding to network alarms with corrective actions
  • Inbound/outbound calls
  • Partnering with both internal and external parties to resolve ticket issues
  • Willingness to work a 4x10 shift 12:00 PM TO 10:00 PM MT (front or back half of the week) (may cover other shifts as business needs arise)
  • Other duties as assigned

Minimum Qualifications

Education

  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred

Experience and Technical Skills

  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SS7, SIP and TDM signaling protocols
  • Solid understanding of the OSI model
  • Hands on troubleshooting of BGP
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience highly preferred

Compensation will commensurate with experience. This range for this role is expected to be $26.45 to $31.25. This role may be eligible for premium pay based on the shift worked.

This position will be posted for 7 days or until the position is filled.

Keywords: West Asset Management, Inc., Longmont , Voice NOC Technician (Swing), Other , Longmont, Colorado

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