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Technical Support Specialist

Company: Intrado
Location: Longmont
Posted on: June 6, 2021

Job Description:

JOB DESCRIPTION Intrado is looking to hire an Associate Technical Support Specialist to join our Safety Services team in Longmont, CO. Essential Duties: Provide initial response and basic troubleshooting for customer related issues Take first line technical support customer calls Provide basic technical support, dispatching support to additional technicians, as necessary Obtain, track, and close trouble tickets, ensuring issues are accurately documented Participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks Education Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required Equivalent work experience in a similar position may be substituted for educational requirements. Experience: 4 years' technical customer service experience required, preferably in a helpdesk environment 1-year experience in the 9-1-1 or public safety industry preferred 3 years' experience with networking, Windows based servers and workstations required 1-year experience with SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred Intermediate knowledge of MS Excel, Word, and Outlook required Will be required to work varying shifts on rotation Compensation: Hiring pay rate starts at $23.50 - $28.80 and will be dependent on experience, education, skills and abilities of the applicant. This position has potential to receive shift differential dependent upon scheduled hours. In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts

Keywords: Intrado, Longmont , Technical Support Specialist, Other , Longmont, Colorado

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