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911 Call Taker

Company: Intrado
Location: Longmont
Posted on: April 10, 2021

Job Description:

Our Emergency Call Relay Center is currently seeking a Telecommunicator for our Longmont office located at 1601 Dry Creek Drive.Day to day responsibilities include, but are not limited to:

  • Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
  • Obtain information from callers and determine type of action to achieve successful problem resolution
  • Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
  • Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
  • Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
  • Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
  • Other duties as assigned Minimum QualificationsEducation
    • High School diploma required Experience and Skills
      • Minimum of 1 year experience in emergency services dispatching in a 9-1-1 call center or a similar environment required
      • 24/7 on call experience preferred
      • Basic knowledge of Microsoft computer applications
      • May be required to work varying shifts / days
      • Bilingual in English and Spanish (may be required dependent upon position that is open Hiring pay rate starts at $24.04 per hour and will be dependent on experience, education, skills and abilities of the applicant. This position has potential to recieve shift differential dependent upon scheduled hours.In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts

        Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

Keywords: Intrado, Longmont , 911 Call Taker, Other , Longmont, Colorado

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