Mgr Systems Administration
Company: Intrado
Location: Longmont
Posted on: January 14, 2021
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Job Description:
Connecting people with each other and the right information is
mission-critical. Intrado, formerly West develops innovative
cloud-based technology to make it easier, more effective and more
efficient to make the right connections. Our solutions put people
in sync with each other and the right information, so they gain the
insight needed to reach better decisions on the issues that matter
most. We do it with a laser focus on reliability.Intrado is a
leading provider of technology-driven, communication services,
serving Fortune 1000 companies and other clients in a variety of
industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than
30 years, we have been leading the way in hosted and cloud-based
solutions.Our Life & Safety Technology Services department is
currently seeking a Mgr Systems Administration to join our team in
Longmont, CO.This role manages, provides leadership, and budgets
for shared services teams, responsible for the implementation and
operation of compute and storage infrastructure. Develops goals and
expectations, frequently delegates tasks, and provides strategic
guidance to cross-functional teams to identify and produce
recommendations based on business needs and opportunities.
Coordinates and ensures accuracy and efficiency of team results.Day
to day responsibilities include, but are not limited to:* Manage
the day-to-day activities of staff in providing efficient, secure,
and properly maintained systems which meet end user needs* Serve in
an ongoing partnership with end users, providing consultative
advice and maintaining an in-depth knowledge of business
operations* Monitor the activities associated with the
implementation and operation of computer/storage infrastructure,
including the creation and adherence of standards, monitoring, and
automation efficiencies* Define and oversee the activities involved
in thoroughly testing and implementing systems completed by staff*
Manage limited labor resources across a multitude of high priority
projects and establish priority criteria and manage intake to that
criteria* Manage capacity of compute and storage infrastructure,
budgeting forecasted capacity needs and augmenting infrastructure
ahead of capacity constraints* Lead and participate in support
activities, which includes providing a single point of contact for
end users and determining if the service request is within the
department scope* Ensure that high levels of end user satisfaction
are provided during each point of contact * Serve as point of
escalation for issues that arise and complete related follow-up
activities* Coach, develop, and mentor subordinates to achieve
quality performance while continuing to develop personal management
skill necessary to handle unique management challenges* Other
duties as assignedJob Requirements:Minimum QualificationsEducation*
Bachelor's Degree in Computer Science, MIS or a related field,
however equivalent experience can be substituted for educational
requirementsExperience and Technical Skills* 6 years of related
experience in related experience, preferably systems administration
and storage administration* Past experience in leadership and
managing a shared services infrastructure team in which
responsibilities include both project/implementations work as well
as operational break/fix engagements* Proven ability to manage
multiple high priority projects with limited resources* Proven
ability to work with cross-functional teams in which resources may
not report to you directly* Working knowledge of Agile practices,
in particular SAFeThe pay range for this position is anticipated
between $67,500 to $135,000 for employees located in Colorado.Our
solutions connect people with each other, and the information
needed to gain insights for better decisions on the issues that
matter most - Information to Insight.Intrado has sales and/or
operations in the United States, Canada, Europe, the Middle East,
Asia Pacific, Latin and South America and is an Equal Opportunity
Employer - Veterans/Disabled and Other Protected Categories.This
position will be posted for 14 days or until the position is
filled.Please Note: The Company has strict background check
requirements both pre-employment and during employment. The company
conducts pre-employment drug screening and periodic screening
during employment. Please note, marijuana remains an illegal drug
under federal law. We have federal contracts that require us to be
compliant with the federal Drug Free Workplace Act. Intrado is a
tobacco free workplace.
Keywords: Intrado, Longmont , Mgr Systems Administration, Other , Longmont, Colorado
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