Customer Service Call Center Representative

Company: Aerotek
Location: Longmont
Posted on: January 11, 2021

Job Description:

Description:-Responsible for collection efforts of patient level accounts primarily for private accounts.-Calling on accounts to try and collect money (i.e. could be someone needing a copy of a statement, finding out about insurance, general questions, etc.)-Once they get the customer on the phone they could be taking a collection payment, researching the bill, etc. -The Representative will need to tell the customer the benefit of paying the bills (this is sales in a sense) -Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.-Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.Skills: Medical Billing and coding, Collections customer service, Customer service call centerTop Skills Details:Customer ServiceCall CenterBilling Collections Insurance verification Data EntryAdditional Skills & Qualifications:MUST HAVE:-1-2 years of Customer Service or Administrative experience (not looking for only retail experience)-High School or GED required -Excellent communication skills, both verbal and written, as well as the ability to provide professional customer service by both phone and email are required-Positive attitude and being a team player-Needs to have research and resolution skills (i.e. looking for problems, updating accounts, etc.)NICE TO HAVE:-1 year billing and/or collections experience preferred -Previous healthcare experience preferredExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Longmont , Customer Service Call Center Representative, Other , Longmont, Colorado