AI Conversation Designer
Company: Checkr
Location: Denver
Posted on: April 1, 2026
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Job Description:
About Checkr Checkr is building the data platform to power safe
and fair decisions. Established in 2014, Checkr’s innovative
technology and robust data platform help customers assess risk and
ensure safety and compliance to build trusted workplaces and
communities. Checkr has over 100,000 customers including DoorDash,
Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives
on solving complex problems with innovative solutions that advance
our mission. Checkr is recognized on Forbes Cloud 100 2025 List and
is a Y Combinator 2024 Breakthrough Company . About the team/role
We are seeking a skilled and detail-oriented AI Conversation
Designer to join our Service Design team. This role is central to
managing and optimizing our conversational AI agents across
multiple modalities, directly impacting customer experience and
operational efficiency. The ideal candidate will have hands-on
experience with conversational AI platforms, a strong understanding
of conversation design principles, and the ability to analyze
performance data to drive continuous improvement. This role
requires someone who is curious, adaptable, and passionate about
leveraging AI to deliver seamless, human-centered support
experiences. What you’ll do Lead the development, optimization, and
ongoing management of conversational AI agents across modalities,
ensuring consistent performance and user experience. Own the
end-to-end lifecycle of assigned AI agents, including prompt
engineering, conversation design, testing, and deployment. Drive
measurable improvements in agent performance through analysis of
key performance indicators and conversation analytics. Partner with
cross-functional teams to identify automation opportunities and
implement solutions that reduce contact volume while maintaining
service quality. Develop and maintain comprehensive documentation
for AI agent workflows and processes. Monitor and troubleshoot AI
agent behavior, diagnosing issues across conversation flows and
escalating technical issues as needed. Implement and iterate on
dynamic response content, including conditional logic,
personalization, and multimedia elements within conversational
interfaces. Lead special projects as required to support evolving
AI capabilities and business needs. What you bring 3-5 years of
experience in conversational AI, knowledge management, chatbot
administration, or similar roles managing customer-facing digital
channels. Hands-on experience with conversational AI platforms and
understanding of NLU/NLP concepts. Proficiency in conversation
design principles, including intent mapping, utterance training,
and fallback strategies. Strong analytical skills with the ability
to interpret conversation logs, performance dashboards, and
customer feedback to drive optimization. Excellent written
communication skills and ability to craft clear, concise bot
responses for diverse audiences. Proven ability to collaborate
cross-functionally and translate business requirements into
actionable solutions. Comfort navigating ambiguity and managing
multiple priorities in a fast-paced environment. An A-player
mindset with a strong bias for action: you raise the bar, move with
urgency, stay resilient through ambiguity, and take ownership to
deliver meaningful outcomes. What you get: A fast-paced and
collaborative environment Learning and development allowance
Competitive compensation and opportunity for advancement 100%
medical, dental and vision coverage Unlimited PTO policy Monthly
wellness stipend, home office stipend Pay Transparency Disclosure
One of Checkr’s core values is Transparency. To live by that value,
we’ve made the decision to disclose salary ranges in all of our job
postings. We use geographic cost of labor as an input to develop
ranges for our roles and as such, each location where we hire may
have a different range. If this role is remote, we have listed the
top to the bottom of the possible range, but we will specify the
target range for an exact location when you are selected for a
recruiting discussion. For more information on our compensation
philosophy, see our website . On-target Earnings OR Base Salary
range (Denver, CO) $90,000 - $112,000 USD At Checkr, we believe a
hybrid work environment strengthens collaboration, drives
innovation, and encourages connection. Our hub locations are
Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile.
Individuals are expected to work from the office 3 days a week.
In-office perks are provided, such as lunch five times a week, a
commuter stipend, and an abundance of snacks and beverages. A
relocation stipend may be available for those willing to relocate
to a Checkr hub location. Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which
requires hiring talented and qualified individuals with a diverse
set of perspectives and lived experiences. Checkr believes in
hiring people of all backgrounds, including those whose histories
are impacted by the justice system in accordance with local, state,
and/or federal laws, including the San Francisco’s Fair Chance
Ordinance . Applicant Privacy Policy If you are a California
resident or are located in Alberta or British Columbia, our
Applicant Privacy Policy applies to our collection and processing
of your personal information when you apply for a role with us or
otherwise participate in our recruitment process. *Legitimate
Checkr emails will always include our official domain name after
the @ symbol (e.g., name@checkr.com or name@ext.checkr.com ).
Keywords: Checkr, Longmont , AI Conversation Designer, IT / Software / Systems , Denver, Colorado
