Field Service Technician
Company: TDS Telecom
Location: Strasburg
Posted on: May 3, 2024
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Job Description:
As a Field Service Technician in Strasburg, CO, you will assist
with on-site installations, troubleshooting, repairs, and
maintenance of telecommunications products and equipment that TDS
sells and leases. The Field Service Technician has direct,
face-to-face contact with our customers and is expected to be
proactive with the sales of TDS services and products. Services
include, but are not limited to, Telephony, Video/CATV/DBS,
Internet, and/or high speed networks. This position exceeds
customer expectations by performing extraordinary customer service,
identifying customer needs, and providing them with communications
solutions. This position also understands how to use and
demonstrate TDS products and seeks sales opportunities while
educating the customer. Products & services include (but are not
limited to): Local Service, Central Office Services, Structured
Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or
Video Conferencing and Non-regulated CPE. This position can be
hired at either a Field Service Technician (requisition ID
#2024-23180), or a Field Service Technician-Network (requisition ID
#2024-23181) level depending on the skills and qualifications of
the candidate. Different job postings exist for each of these
positions. Please reference each job posting for the minimum
qualifications required for each role and submit an application for
each level that you are both interested and qualified for. The pay
range listed for this position represents the low and high end of
the base compensation range. The actual offer amount will carefully
consider multiple factors, such as relevant skills, qualifications,
work experience, location and/or competencies that align with the
specified role. Certain positions are eligible for additional forms
of compensation such as bonuses and equity awards. TDS
Telecommunications LLC (TDS Telecom/TDS) delivers high-speed
internet, TV entertainment, and phone services to a mix of small to
mid-sized urban, suburban and rural communities throughout the U.S.
With 1.2 million connections, TDS is a rapidly growing technology
company. Powered by fiber-optics and new industry-leading
technologies, TDS delivers up to 8 Gigabit internet speeds and
offers internet-protocol based TV entertainment solutions along
with traditional phone services. TDS also offers businesses VoIP
advanced communications solutions, dedicated internet service, data
networking, and hosted-managed services. Visit tdstelecom.com. TDS
Telecom, headquartered in Madison, Wis., employs 3,600 people and
is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a
Fortune 1000 company. Founded in 1969, Telephone and Data Systems
provides wireless, broadband, video and voice; and hosted and
managed services to approximately 6 million connections nationwide
through its businesses: UScellular, TDS Telecom, and OneNeck IT
Solutions. Visit tdsinc.com. Assists with and performs on-site
installing, troubleshooting, testing, splicing, repairing, and
maintaining telephone equipment and general network equipment,
customer premise equipment, Video/CATV/DBS, fiber optic/copper
facilities and/or other TDS products & services for new and
existing customers. Identifies location of defective cable using
various test equipment and repairs buried, aerial, underground
and/or customer cable. Locates cable and fiber in response to
customer requests and/or construction needs. Pole climbing and
operating construction equipment is required. Locates, identifies
and marks company underground and buried facilities to prevent
facilities from being damaged. Keeps orderly log of all locate
requests in our exchange area. Performs cable fault acceptance
tests on newly constructed facilities. Assists with and provides
troubleshooting support techniques and corrections. Responds to
"trouble" dispatches. Assists with and provides support for
enhancing and maintaining record systems (cross connects, line
groups, network elements, etc.). Provides excellent customer
service. Proactively educates and sells TDS products and services
to customers. Gain working knowledge of RUS Standards and Grounding
practices associated with splicing and maintenance of outside plant
facilities and equipment. Completes all related paperwork in a
timely manner such as forms, timesheets, material usage, and
special data requests. May require working on project teams.
Maintains work equipment and company vehicle. Stocks vehicle and
notifies appropriate person when supplies and materials are low.
Promotes safety and accident prevention as day-to-day part of the
normal job functions and attends safety meetings as required.
Follows safety policies and procedures, applies safety training and
follows Department of Transportation requirements as they apply to
the job. Responsible for routine vehicle maintenance & adherence to
TDS Vehicle Safety Policy. Maintains inventory including
purchasing, receiving, stocking, and tracks regulated and
non-regulated equipment and materials. Provides equipment
maintenance, operating instructions, and diagnostics as needed.
Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant
Record Systems, and other TDS applications to ensure accurate
facility assignment and verification. Utilizes staking sheets and
cut sheets. Assigns facilities and updates system records and maps.
The functions listed above are intended to describe the general
nature and level of work being performed by associates assigned to
this job. They are not intended to be an exhaustive list of all
responsibilities; other duties may be assigned. Required
Qualifications Must have and maintain a valid driver's license.
Must follow the TDS attendance guidelines in order to meet TDS's
business needs including but not limited to our obligations to our
customers and to our customers' needs. Other Qualifications Upon
hire, must successfully complete customer-specific requirements,
which may include a background check administered by the customer.
Requires being available for on-call/standby responsibilities and
may require occasional travel. Must be willing to work overtime as
needed. Ability to maintain DOT (Department of Transportation)
requirements in relation to operating vehicles with a combined GVRW
(Gross Vehicle Weight Rating) of > 10,000 lbs. A+ certification
and computer networking experience. Gain an understanding of
telecommunication products and services: Inside Wiring/Cable,
Internet/Intranet, Bonding & Grounding, Data &
Computers/Transmission Concepts, Fiber Optic Transmission, Static
Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS
Installation, Inventory Systems, Cable Locating, Battery
Maintenance, Key Systems/PBX, Centrex, Switch Maintenance,
Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR
Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying
Loops To Support Data, Voice, and/or Video. Practical
knowledge/experience with computer applications including (but not
limited to): Databases, Trouble/Repair/Dispatch Systems, Plant
Record Systems, MS Outlook, MS Word, and MS Excel. Ability to work
and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as
effective communications skills (verbal and written) for
interaction with internal and external customers. Proven
organizational skills and ability to multi-task. Ability to operate
vehicles with manual transmissions. Do you meet all of the Required
Qualifications, but aren't sure if your experience meets the Other
Qualifications? We encourage you to apply! Research shows that some
candidates may not apply for jobs unless they feel they meet 100%
of the qualifications, when, in fact, they have the skills and
experience to be successful in the role! Experience and skills come
in many different forms and may not always look identical to what
we have on paper, but still lead to success in the role. If you
meet the Required Qualifications and believe you have what it takes
to be successful in the position, apply today! Physical Demands and
Work Environment While performing the duties of this job, the
associate is regularly required to sit, stand, write and operate a
computer keyboard, standard office equipment and telephone. The
associate regularly communicates with customers. The associate is
frequently required to move about and reach for items. Frequently
required to stoop, kneel, crouch, or crawl. May be required to
balance or climb. Frequently lift and/or move up to 50 pounds and
occasionally lift and/or move up to 100 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. This position may require working
outdoors, in mechanical/equipment rooms, and possible extreme
weather conditions. While performing the duties of this job, the
associate is regularly exposed to moving mechanical parts and heavy
equipment. The physical demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Benefits Associates scheduled
to work 20 or more hours per week have access to medical, dental,
vision, life insurance, a 401(k) plan, and paid time off benefits
such as vacation (15 days accrued per year for full-time; pro-rated
for part-time associates working between 20-39 hours), sick leave
(10 days accrued per year for full-time and pro-rated for all other
associates), seven paid national holidays and one floating holiday,
paid parental leave (2 weeks after 12 months of employment), among
others. Short Term Disability and Long Term Disability coverage is
also available for associates working 30 or more hours per week and
Education Assistance is available to full-time associates.
Associates scheduled to work under twenty hours per week or for a
limited term (i.e. interns) are eligible for medical coverage, the
401(k) plan (if 18 or older), as well as sick leave (10 days
accrued per year for full-time and pro-rated for all other
associates). For more detail on the benefits we offer click here.
At TDS, we embrace Equal Employment Opportunity by valuing our
differences and consider all qualified applicants without regard to
race, color, age, religion, sex, sexual orientation, gender
identity, national origin, disability, status as a protected
veteran or any other status protected by law. To learn about our
diversity & inclusion philosophy and culture, click here!
$22.18/Hr. - $33.28/Hr.
Keywords: TDS Telecom, Longmont , Field Service Technician, IT / Software / Systems , Strasburg, Colorado
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