Systems Administrator II #20220453

Company: City of Longmont
Location: Longmont
Posted on: January 22, 2023

Job Description:

Job Announcement
20220453 Systems Administrator II-Cisco Collaboration
CLOSING DATE: 01/06/2023
Department: Shared Services Division: Enterprise Technology Services
Hiring Range: $6,889 - $7,654/month Monday - Friday, some afterhours, flexible
Regular Full-time with Benefits Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance.
Other benefits: Optional, employee elected, voluntary benefits are available.
Definition:
This position will be the SME for Cisco Collaboration solutions as well as providing support for our enterprise server and application environments. This is a level 2 position requiring 3 to 5 years of experience supporting Cisco Collaboration solutions Call Manager, Unity, Contact Center, and IM & Presence. You will also be working with junior and senior administrators in supporting these key enterprise technologies: Cisco networking, Microsoft Active Directory, VMware vSphere, Microsoft SCCM, and Commvault. Depending upon your level of experience you may be assigned the SME role for one or more of these technologies.
Principal Duties:
Primary administrator (SME) for our Cisco Collaboration solutions --
Call Manager (CUCM), Unity (CUC), Contact Center (UCCX), and IM & Presence (CUP). Where applicable, provide primary or secondary administration of these key technologies: Cisco layer 2 and 3 network devices, Microsoft Active Directory and Azure Active Directory, VMware vSphere, Microsoft SCCM, and Commvault. Proactively manage the technologies where you hold the SME role. Collect information to analyze and evaluate existing or proposed systems. Research, plan, install, configure, troubleshoot, maintain and upgrade systems, hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs. Prepare detailed flow charts and diagrams outlining systems capabilities and processes. Research and recommend hardware and software development, purchase and use. Troubleshoot and resolve hardware, software, and connectivity problems including user access and component configuration. Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Record and maintain hardware and software inventories and licensing compliance. Work as team member with other technical staff to ensure connectivity, security, and compatibility between systems. Write and maintain system documentation. Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system. Maintain confidentiality with regard to the information processed, stored or accessed by the network. Document system problems and resolutions for future reference. Provide afterhours support for critical systems as needed. Perform typical system administration for the network and Windows computing environment under the direction of Infrastructure Lead. Other duties as assigned. Performs essential duties and additional tasks in a manner which enhances City Attributes.
Working Environment:
Work is performed in a standard office environment. Work requires problem-solving skills and the ability to communicate effectively orally and in writing. Work involves frequent reading, reasoning, customer contact, multiple concurrent tasks, constant interruptions, heavy lifting and carrying (up to 50 pounds), pulling, pushing, reaching, walking, standing, bending/stooping. Work involves occasional sitting, climbing, twisting, kneeling, and squatting. Requires periodic travel to other departments. Responsibilities may include evening and weekend work in response to needs of the systems being supported.
Qualifications:
Any combination of experience and/or education equivalent to a Bachelor's Degree from an accredited college with major course work in computer science or a closely related field plus three to five years of experience in network administration and server support. Professional IT Certifications a plus. Strong interpersonal and communication skills; ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management.
Special Qualifications:
Valid Colorado Driver's License required. Selection The selection process will include complete job description review, personal interview, computer testing, background investigation, criminal background check, and substance screening. Online application (required) must be successfully submitted by 11:59 p.m. on January 6th, 2023.
For more information, call (303) 651-8609.
The City of Longmont offers Equal Opportunity for employment to all qualified applicants. It is the policy of the City of Longmont not to discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, age, ancestry, veteran status, or disability unless related to a bona fide occupational requirement. If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.
AN EQUAL OPPORTUNITY EMPLOYER ALL CITY OF LONGMONT FACILITIES ARE SMOKE FREE
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Keywords: City of Longmont, Longmont , Systems Administrator II #20220453, IT / Software / Systems , Longmont, Colorado