Systems Administrator II #20220453
Company: City of Longmont
Posted on: January 22, 2023
20220453 Systems Administrator II-Cisco Collaboration
CLOSING DATE: 01/06/2023
Department: Shared Services Division: Enterprise Technology
Hiring Range: $6,889 - $7,654/month Monday - Friday, some
Regular Full-time with Benefits Benefits include: Medical, Dental,
Vision, Flex Spending, Defined Benefit Pension Plan, 401(a) Money
Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term
Disability, Bereavement, Jury & Witness Duty, FMLA, Military Leave,
Sick, Vacation, Holiday pay, EAP, Tuition Assistance.
Other benefits: Optional, employee elected, voluntary benefits are
This position will be the SME for Cisco Collaboration solutions as
well as providing support for our enterprise server and application
environments. This is a level 2 position requiring 3 to 5 years of
experience supporting Cisco Collaboration solutions Call Manager,
Unity, Contact Center, and IM & Presence. You will also be working
with junior and senior administrators in supporting these key
enterprise technologies: Cisco networking, Microsoft Active
Directory, VMware vSphere, Microsoft SCCM, and Commvault. Depending
upon your level of experience you may be assigned the SME role for
one or more of these technologies.
Primary administrator (SME) for our Cisco Collaboration solutions
Call Manager (CUCM), Unity (CUC), Contact Center (UCCX), and IM &
Presence (CUP). Where applicable, provide primary or secondary
administration of these key technologies: Cisco layer 2 and 3
network devices, Microsoft Active Directory and Azure Active
Directory, VMware vSphere, Microsoft SCCM, and Commvault.
Proactively manage the technologies where you hold the SME role.
Collect information to analyze and evaluate existing or proposed
systems. Research, plan, install, configure, troubleshoot, maintain
and upgrade systems, hardware and software interfaces with the
operating system. Analyze and evaluate present or proposed business
procedures or problems to define data processing needs. Prepare
detailed flow charts and diagrams outlining systems capabilities
and processes. Research and recommend hardware and software
development, purchase and use. Troubleshoot and resolve hardware,
software, and connectivity problems including user access and
component configuration. Select among authorized procedures and
seek assistance when guidelines are inadequate, significant
deviations are proposed, or when unanticipated problems arise.
Record and maintain hardware and software inventories and licensing
compliance. Work as team member with other technical staff to
ensure connectivity, security, and compatibility between systems.
Write and maintain system documentation. Conduct technical research
on system upgrades to determine feasibility, cost, time required,
and compatibility with current system. Maintain confidentiality
with regard to the information processed, stored or accessed by the
network. Document system problems and resolutions for future
reference. Provide afterhours support for critical systems as
needed. Perform typical system administration for the network and
Windows computing environment under the direction of Infrastructure
Lead. Other duties as assigned. Performs essential duties and
additional tasks in a manner which enhances City Attributes.
Work is performed in a standard office environment. Work requires
problem-solving skills and the ability to communicate effectively
orally and in writing. Work involves frequent reading, reasoning,
customer contact, multiple concurrent tasks, constant
interruptions, heavy lifting and carrying (up to 50 pounds),
pulling, pushing, reaching, walking, standing, bending/stooping.
Work involves occasional sitting, climbing, twisting, kneeling, and
squatting. Requires periodic travel to other departments.
Responsibilities may include evening and weekend work in response
to needs of the systems being supported.
Any combination of experience and/or education equivalent to a
Bachelor's Degree from an accredited college with major course work
in computer science or a closely related field plus three to five
years of experience in network administration and server support.
Professional IT Certifications a plus. Strong interpersonal and
communication skills; ability to write purchase justifications,
train users in complex topics, make presentations to an internal
audience, and interact positively with upper management.
Valid Colorado Driver's License required. Selection The selection
process will include complete job description review, personal
interview, computer testing, background investigation, criminal
background check, and substance screening. Online application
(required) must be successfully submitted by 11:59 p.m. on January
For more information, call (303) 651-8609.
The City of Longmont offers Equal Opportunity for employment to all
qualified applicants. It is the policy of the City of Longmont not
to discriminate on the basis of race, color, religion, creed,
national origin, sex, sexual orientation, age, ancestry, veteran
status, or disability unless related to a bona fide occupational
requirement. If you need special assistance in the selection
process, please contact the Human Resources Department in advance
to make arrangements.
AN EQUAL OPPORTUNITY EMPLOYER ALL CITY OF LONGMONT FACILITIES ARE
Keywords: City of Longmont, Longmont , Systems Administrator II #20220453, IT / Software / Systems , Longmont, Colorado
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