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Technical Project Manager

Company: Intrado
Location: Longmont
Posted on: June 21, 2022

Job Description:

Intrado Life & Safety is adding a Technical Project Manager to the team due to rapid growth. The Technical Project Manager will be responsible for managing projects and providing leadership to assigned team members on software development, technical implementation, and process improvement projects; proactively oversee the quality resolution of project issues; establish a good working relationship with senior management, internal departments, and external contacts in order to meet project goals and objectives.Candidates with Telecommunications experience will be highly considered. Essential Duties: Project Management - Provide leadership and direction on all assigned projects ensuring followthrough from beginning to end of project management life cycle* Establish standards and strategy for each project* Identify task force members and assign specific tasks and responsibilities* Continuously monitor tasks and project assignments; identify and resolve problem* Develop final report with findings and recommendations for managementProblem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility* Respond with a sense of urgency to problems escalated to employee's level* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided* Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met* Ensure quality resolution and thorough and accurate documentation of customer issues* Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems* Participate in creating, administering, and continuously updating procedures for resolution of all related issuesProject Testing and Implementation - As needed, participate in activities involved in testing, implementation, and establishing on-going support for technical projects or project tasks* Review test results with management and end users, securing confirmation that test findings meet expected results* Observe and monitor activities when project is implemented to ensure all problems and issues are identified and resolved* Create and maintain project files that are well documented, efficiently organized, and adhere to departmental policies and procedures for each phase of the project* Ensure documentation is stored in a manner that adheres to departmental methodologies* Participate in establishing implementation plan and timeframe for installation adjusting schedule as necessary* Participate in hand off of project after implementation ensuring procedures for on-going support are established* If necessary, meet with vendors and/or consultants to evaluate systems, enhancements or softwareTeam Interfaces - Establish and maintain a professional relationship with team members and department contacts* Cooperate with team members to meet goals or complete tasks* Escalate work flow and communication issues to supervisor* Treat all internal/external customers and team members with dignity/respectMental and Physical Requirements*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time*Essential physical functions of the job include typing, grasping, pulling hand over hand, andrepetitive motions to utilize general computer software/hardware continuously throughout the workday*Essential mental functions of this position include concentrating on tasks, reading information,and verbal/written communication to others continuously throughout the workdayRelated Duties as Assigned* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents* Consequently, job incumbents may be asked to perform other duties as required* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above* Please contact your local Employee Relations representative to request a review of any such accommodations Minimum Qualifications: Applicant for this job will be expected to meet the following minimum qualifications.Education* Bachelor's degree in business administration, computer science, management information systems, or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirementsExperience* Minimum of three years increasingly responsible project management experience required with an emphasis on technical capabilities preferredOther* Intermediate knowledge of MS Office including Word, Excel, and PowerPoint required* Intermediate knowledge of project tracking software preferred* Project Management Professional (PMP) certification preferredBenefits:

  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
    • Compensation will be commensurate with experience. The starting pay for this position in Colorado is between $60,000 - $80,000. Candidates may be eligible for premium pay based on shift worked.ABOUT THE TEAM Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.Equal Opportunity Employer/Veterans/Disabled

Keywords: Intrado, Longmont , Technical Project Manager, IT / Software / Systems , Longmont, Colorado

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