Associate Technical Support Specialist

Company: Intrado
Location: Longmont
Posted on: April 8, 2021

Job Description:

JOB DESCRIPTION Intrado is looking for an Associate Technical Support Specialist to add to its team in Longmont, CO. The core focus of this position will be responsible for providing initial response and basic troubleshooting for customer related issues; take first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessary; obtain, track, and close trouble tickets, ensuring issues are accurately documented; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.Education --- Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.Experience --- Minimum 4 years' technical customer service experience required, preferably in a helpdesk environment. --- Minimum 1-year experience in the 9-1-1 or public safety industry preferredTechnical --- Minimum 3 years' experience with networking, Windows based servers and workstations required. --- Minimum 1-year experience with SQL preferred. --- Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network --- Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. --- Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred.B --- Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferredOther --- Intermediate knowledge of MS Excel, Word, and Outlook required. --- Will be required to work varying shifts on rotation--- Hiring pay rate starts at $23.50 - $28.80 and will be dependent on experience, education, skills and abilities of the applicant. This position has potential to receive shift differential dependent upon scheduled hours.In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts.

Keywords: Intrado, Longmont , Associate Technical Support Specialist, IT / Software / Systems , Longmont, Colorado