Shift Leader
Company: Popeye's Louisiana Kitchen
Location: Longmont
Posted on: August 7, 2022
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Job Description:
Shift Leaders consistently keep our brand promises, help inspire
teams and deliver great results. They understand the importance of
providing and engaging environment for restaurant teams and the
guest. A Shift Leader helps the shift run smoothly by taking care
of their restaurant teams and guests and delivering operational
excellence.Essential FunctionsDevelop Servant Leaders-Puts your
people and restaurant first-not yourselfCreate Memorable
Experiences-Creates a service experience so good the guest can't
wait to come back to PopeyesAdministration-Maintains the balance
between providing a high quality employee and guest experience, and
achieving financial goalsResponsibilitiesCoaches, trains and
develops team members around processes and procedures at each
station Actively participates in team huddles offering great
ideasConsistently thanks the team and celebrates successServes as a
role model and coaches Brand service behaviorsFixes bottlenecks,
calls chicken drops and monitors Speed of ServiceMakes sure the
restaurant is welcoming and cleanSpends time with the guests in the
dining room doing table touches throughout the shiftSupports the
team to resolve guest concerns quicklyEnsures product quality and
all standards are met on their shiftProvides ideas to the
restaurant General Manager to improve guest metrics and
feedbackLeads each shift by delegating duties, assigning tasks, and
following up with all team membersMust be proficient in each are of
the restaurant to assist when necessary Uses shift tools and
routines to ensure Quality, Service and Cleanliness Standards (QSC)
are metEnsures accuracy of inventory and waste tracking Reviews and
approves invoices and inter-store transfers (ISTs)Checks people
charts and production planning and makes necessary
adjustmentsFollows through with action plans for Employee
Engagement, Voice of the Guest and Operational Assessments during
the shiftAdditional Eligibility QualificationsExcellent guest
service skills requiredAbility to work in a fast-paced
environmentAbility to communicate effectively with guests and team
membersAbility to resolve issues in compliance with Popeyes'
standardsMust have a friendly and courteous demeanorIs a team
playerMust have reliable transportationMust be able to take
direction and feedback professionally as well as delegate
responsibilitiesAble to work days, nights, weekends, and
holidaysPhysical DemandsMust be able to lift up to 50 pounds of
force frequently to move objectsAbility to carry products/boxes and
miscellaneous weighing no more than 50 poundsConsistently handles
product preparationAbility to kneel to utilize proper lifting
procedures and to open safeConsistently lifts for product
preparation, stocking and inventoryCOLORADO APPLICANTS : $15-16/
HR
Keywords: Popeye's Louisiana Kitchen, Longmont , Shift Leader, Hospitality & Tourism , Longmont, Colorado
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