Phlebotomist/Office Assistant
Company: One Medical
Location: Englewood
Posted on: July 8, 2025
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn’t your average doctor’s
office. We’re on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we’re building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity As a
Phlebotomist/Office Assistant, internally known as a One Medical
Lab Services Specialist/ Member Support Specialist, you’ll provide
an exceptional experience for our patients and help them accomplish
an important part of their care journey by providing venipuncture
as well as other clinical support services. You will be an
ambassador for patients, with a mastery of human connection and a
strong drive for service. You will remove barriers to care,
resulting in a truly exceptional in-office patient experience. You
are the steward of the space and ensure the look and feel of the
office lobby are on brand with the One Medical experience. You will
be the first point of contact for our patients, as well as provide
any other support as requested by the Practice Coordinator,
Operations Manager, or providers. You are a strong team player and
use your innovative problem solving skills to tackle various tasks
and challenges. You combine excellent specimen collection technique
with tactful interpersonal skills during every interaction with
your patients, at both the front desk and in the lab. You have a
strong grasp of verbal and written communication. You are able to
identify opportunities and deliver on customer-centric solutions
while using empathy, focus, and compassion in all interactions with
patients and teammates. You bring self-awareness to your daily work
to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are
nimble in their approach to respond to the needs of the patients
and team. You have an unwavering drive to help and serve others and
create amazing moments for our members and teammates. If this
sounds like you, we would love to connect. What you’ll likely work
on: - Use impeccable C-I-CARE (a framework containing the key
elements of a great interaction and effective communication that we
use with patients and each other) in all patient interactions, both
clinical and administrative, and ensure a fluid and positive
in-office experience through patient intake, same day schedule
management, appropriate follow up scheduling, strong knowledge of
billing and insurance, monitoring patient feedback and assisting
with outreach as necessary - Provide best in class venipuncture
services on a population ranging from pediatrics to geriatrics,
depending on the office location - Perform and assist with extended
scope duties such as, but not limited to non-blood specimen
collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests,
and swabs - Maintain high standards of in-office care through
proper specimen labeling, handling and processing, inventory
upkeep, and tool sterilization - Continue to care for our members
beyond the lab room by answering patient messages, following up on
lab cases and assisting our providers and virtual medical team with
clerical duties such as, but not limited to biometric screening
forms, medical record and consult review, billing inquiries, and
DOH reporting - All front of house duties including check in/check
out, insurance verification, printing/paperwork tasks, prepping
tests, tasking to service level expectations etc - Contribute to
team development through rounding, attending team huddles,
participating in team problem solving, supporting in office
providers with ad hoc asks, etc. - Perform opening and closing
duties/daily office upkeep as required, including maintaining the
look and feel of both patient and employee facing spaces,
restocking supplies, and organization - Master our technology suite
including, but not limited to Slack, G-suite, Zoom, Circulation,
RingCentral, and our Electronic Medical Record System, in order to
interact with team members and complete daily work These
responsibilities are intended to describe the general nature and
level of work being performed by personnel assigned to this job
classification. They are not to be construed as an exhaustive list
of job duties performed by personnel in this classification. Other
job related duties may be assigned by management. What you’ll need:
- At least 6 months of relevant experience as a Medical Assistant
or Phlebotomist outside of a training/externship environment -
Strong customer service skills, including ability to establish and
maintain effective customer relationships and deliver
customer-centric solutions - Strong written and verbal
communication skills - A High School Diploma or equivalent -
Proficiency in computer technology such as typing, navigating the
internet and using multiple software systems simultaneously -
Experience working on collaborative, diverse, multi-disciplinary
teams (additional experience with remote teams a plus) - A proven
ability to display confidence and instill trust during the
collection process while delivering individualized, human-centered,
customer-focused care - A proven track record of persisting through
change, consistently stepping up to take action on challenges, and
learning quickly and effectively when faced with new situations or
tasks Competitive salary: starts at $21.50 One Medical is committed
to fair and equitable compensation practices. The base pay range
for this role is $21.50 to $26.50 per hour based on a standard
full-time schedule. Total compensation packages may be based on
factors unique to particular candidates, such as skill sets, depth
of experience, and work location. The total compensation package
for this position may also include benefits. For more information,
visit https://www.onemedical.com/careers/ This is a full time
position (40 hrs/week) with 8 hr shifts generally taking place
between 8:00am-5:30pm based in Englewood, CO. One Medical offers a
robust benefits package designed to aid your health and wellness.
All regular team members working 24 hours per week and their
dependents are eligible for benefits starting on the team member's
date of hire: Taking care of you today - Paid sabbatical for every
five years of service - Free One Medical memberships for yourself,
your friends and family - Employee Assistance Program - Free
confidential services for team members who need help with stress,
anxiety, financial planning, and legal issues - Competitive
Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO
cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family - 401K match -
Credit towards emergency childcare - Company paid maternity and
paternity leave - Paid Life Insurance - One Medical pays 100% of
the cost of Basic Life Insurance - Disability insurance - One
Medical pays 100% of the cost of Short Term and Long Term
Disability Insurance In addition to the comprehensive benefits
package outlined above, practicing clinicians also receive -
Malpractice Insurance - Malpractice fees to insure your practice at
One Medical is covered 100%. - UpToDate Subscription - An
evidence-based clinical research tool - Continuing Medical
Education (CME) - Receive an annual stipend for continuing medical
education - Rounds - Providers end patient care one hour early each
week to participate in this shared learning experience - Discounted
rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities. One Medical participates in E-Verify and will
provide the federal government with your Form I-9 information to
confirm that you are authorized to work in the U.S. Please refer to
the E-Verification Poster and Right to Work Poster for additional
information.
Keywords: One Medical, Longmont , Phlebotomist/Office Assistant, Healthcare , Englewood, Colorado