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Customer Success Manager

Company: Careerbuilder-US
Location: Longmont
Posted on: January 18, 2023

Job Description:

Job DescriptionExpand your career with Creative Learning Systems (CLS) and help ensure that todays students will be tomorrows leaders, prepared and ready to solve the complex challenges in our ever-changing world. With our SmartLab Learning products, CLS partners with the most innovative school leaders nationwide to provide personalized, project-based learning experiences and environments that increase a students capacity through engaged, active, and social problem-solving.Creative Learning Systems is seeking an experienced Customer Success Manager (CSM) to be responsible for supporting customers in existing K12 schools and districts. Customer success is at our core and this role will assure that our customers get maximum value out of their learning environments.RequirementsAfter training you will

  • Collaborate with all CLS departments to better support current customers.
  • Take ownership of customer issues, disseminate to appropriate department, and follow problems through to resolution.
  • Work closely with sales and marketing to identify and promote newsworthy success stories.
  • Inform the Customer Success Team of customer issues and challenges; seek help proactively.
  • Sponsor and engage with the customer champion's program.
  • Responsible for annual renewal of Customer Service Agreement (CSA).
  • Responsible for supporting and driving learning environment refreshes and upgrades to ensure customers stay current with the CLS program.
  • Review of customers active environments, SLA and CSAs to provide optimal support.
  • Acquire a high level of knowledge on the CLS educational vision, onboarding experience and curriculum to provide experienced support and instruction to customers.
  • Help as needed with any local/regional events (conferences, meet & greets, speaker events, etc.).
  • Identify ongoing training or product upgrades needs of the customer and communicate to appropriate CLS employees.
  • Identify key trends in cutting-edge technology identified through discussions across customer base and deliver feedback to the Product Development Team for consideration.
  • Document information on each individual learning environment in Salesforce. What youll bring to the job
    • Bachelors Degree plus two years of related Customer Success experience or mininum of 5 years of experience in related position
    • Experience in the field of customers success and/or sales enablement
    • Ability to organize
    • Ability to prioritize and work independently
    • Ability to collaborate with all departments to support the customer lifecycle
    • Proactive, able to multi-task and work with multiple individuals and forge strong interpersonal relationships
    • Persuasive and engaging written and oral communication skills
    • Proficiency with Microsoft Office suite applications (Word, Excel, PowerPoint and Outlook)
    • Teaching experience a plus
    • Sales experience a plus
    • Experience with Salesforce a plus
    • Ability to travel up to 30%Benefits
      • Strong connection to the purpose of your work, knowing youre helping teachers and students grow
      • Working with delightful people at a flourishing company
      • Full benefits package, including paid parental leave
      • Company pays 3% of salary into 401k (regardless of employee contribution amount)
      • Competitive salary (range for position: $65,000-$85,000 annually)by Jobble

Keywords: Careerbuilder-US, Longmont , Customer Success Manager, Executive , Longmont, Colorado

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