Customer Success Manager
Company: Careerbuilder-US
Location: Longmont
Posted on: January 18, 2023
Job Description:
Job DescriptionExpand your career with Creative Learning Systems
(CLS) and help ensure that todays students will be tomorrows
leaders, prepared and ready to solve the complex challenges in our
ever-changing world. With our SmartLab Learning products, CLS
partners with the most innovative school leaders nationwide to
provide personalized, project-based learning experiences and
environments that increase a students capacity through engaged,
active, and social problem-solving.Creative Learning Systems is
seeking an experienced Customer Success Manager (CSM) to be
responsible for supporting customers in existing K12 schools and
districts. Customer success is at our core and this role will
assure that our customers get maximum value out of their learning
environments.RequirementsAfter training you will
- Collaborate with all CLS departments to better support current
customers.
- Take ownership of customer issues, disseminate to appropriate
department, and follow problems through to resolution.
- Work closely with sales and marketing to identify and promote
newsworthy success stories.
- Inform the Customer Success Team of customer issues and
challenges; seek help proactively.
- Sponsor and engage with the customer champion's program.
- Responsible for annual renewal of Customer Service Agreement
(CSA).
- Responsible for supporting and driving learning environment
refreshes and upgrades to ensure customers stay current with the
CLS program.
- Review of customers active environments, SLA and CSAs to
provide optimal support.
- Acquire a high level of knowledge on the CLS educational
vision, onboarding experience and curriculum to provide experienced
support and instruction to customers.
- Help as needed with any local/regional events (conferences,
meet & greets, speaker events, etc.).
- Identify ongoing training or product upgrades needs of the
customer and communicate to appropriate CLS employees.
- Identify key trends in cutting-edge technology identified
through discussions across customer base and deliver feedback to
the Product Development Team for consideration.
- Document information on each individual learning environment in
Salesforce. What youll bring to the job
- Bachelors Degree plus two years of related Customer Success
experience or mininum of 5 years of experience in related
position
- Experience in the field of customers success and/or sales
enablement
- Ability to organize
- Ability to prioritize and work independently
- Ability to collaborate with all departments to support the
customer lifecycle
- Proactive, able to multi-task and work with multiple
individuals and forge strong interpersonal relationships
- Persuasive and engaging written and oral communication
skills
- Proficiency with Microsoft Office suite applications (Word,
Excel, PowerPoint and Outlook)
- Teaching experience a plus
- Sales experience a plus
- Experience with Salesforce a plus
- Ability to travel up to 30%Benefits
- Strong connection to the purpose of your work, knowing youre
helping teachers and students grow
- Working with delightful people at a flourishing company
- Full benefits package, including paid parental leave
- Company pays 3% of salary into 401k (regardless of employee
contribution amount)
- Competitive salary (range for position: $65,000-$85,000
annually)by Jobble
Keywords: Careerbuilder-US, Longmont , Customer Success Manager, Executive , Longmont, Colorado
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