Manager, Client Engagement
Company: Intrado
Location: Longmont
Posted on: January 8, 2021
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Job Description:
Connecting people with each other and the right information is
mission critical. Intrado, formerly West, develops innovative
cloud-based technology to make it easier, more effective and more
efficient to make the right connections. Our solutions put people
in sync with each other and the right information, so they gain the
insight needed to reach better decisions on the issues that matter
most. We do it with a laser focus on reliability. Intrado is a
leading provider of technology-driven, communication services,
serving Fortune 1000 companies and other clients in a variety of
industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than
30 years, we have been leading the way in hosted and cloud-based
solutions. Intrado Interactive Services is looking to hire a
Manager, Client Engagement in our Longmont CO office, managing a
team who perform day to day servicing for Clients and delivering
proactive service solutions to Clients in support of Intrado
initiatives. Responsibilities:---Facilitating collaboration among
functional areas of the company to provide a best in class customer
experience. ---Providing resources and direction to effectively
service customers. ---Client training, reporting, presentations,
and communication. ---Monitoring and effectively managing to
establish KPI's and implementing solutions for identified service
trends. ---Working with the Operations Team on critical initiatives
including, but not limited to, external projects, incident
response, process improvement, employee training, and
developing/maintaining standard operating procedures. ---Ensuring
departmental compliance with system auditing, client profile
updates, and other administrative duties. ---Hiring, managing, and
developing employees, creating and maintaining a motivational work
environment. Job Requirements:Education---Bachelor's degree from an
accredited college or university required with major course work in
business administration, marketing, or a related field is
preferred.---Equivalent work experience in a similar position may
be substituted for education requirements.Experience---5 years of
increasingly responsible business to business customer service,
including 1 year management experience. ---Results oriented
individual able to drive priorities and own outcomes.---Proven
ability to build and grow high level customer
relationships.---Intermediate knowledge of Microsoft Word, Excel,
PowerPoint, and Outlook required.---The pay range for this position
is anticipated between $54,900 and $59,457.65 for employees located
in Colorado.In addition to a compensation plan commensurate with
this role, Intrado offers a comprehensive benefits package,
including but not limited to medical, dental, vision, life and
disability coverage, tuition reimbursement, employee discounts,
401(k) retirement plan with company match, and flexible spending
accounts.Connecting people with each other and the right
information is mission critical. Intrado, formerly West, develops
innovative cloud-based technology to make it easier, more effective
and more efficient to make the right connections. Our solutions put
people in sync with each other and the right information, so they
gain the insight needed to reach better decisions on the issues
that matter most. And we do it with a laser focus on reliability.
leading provider of technology-driven, communication services,
serving Fortune 1000 companies and other clients in a variety of
industries, including telecommunications, retail, financial
services, public safety, technology and healthcare. For more than
20 years, we have been leading the way in hosted and cloud-based
solutions. We focus on four complementary components of the UC
spectrum: Conferencing & Collaboration, Managed Voice, Network
Services and Digital Media Services. Intrado Digital Communications
Services, formerly a part of Nasdaq corporate solutions, provides
additional Public relations solutions so clients can access the
latest innovations in communications technology, including reach
and engage media, investors, employees and key stakeholders, and
gain actionable insight into the performance of their campaigns and
communications.Applications will be accepted through
1/24/2021.Equal Employment Opportunity/Veterans/Disabled PLEASE
NOTE:---Intrado has strict background check requirements both
pre-employment and throughout employment.---Depending upon the
position and/or access required, applicants and personnel may be
required to successfully complete additional background checks
including, but not limited to customer background checks, Criminal
Justice Information Services certification, and criminal history
check, fingerprinting and training.---The company also runs a motor
vehicle record check as part of the background check process.---The
Company conducts pre-employment drug screening and periodic
screening during employment.---Marijuana remains an illegal drug
under Federal law. We have Federal contracts that require us to be
compliant with the Federal Drug Free Workplace Act.---Intrado is a
tobacco-free workplace.
Keywords: Intrado, Longmont , Manager, Client Engagement, Executive , Longmont, Colorado
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