NOC Operations Engineer-$3,500 Sign on Bonus!

Company: Life & Safety
Location: Longmont
Posted on: August 8, 2022

Job Description:

For this opening we will consider candidates from the following locations: Longmont,CO,United States -

Our Life & Safety operations department is hiring a - NOC Operations Engineer -for our - Longmont -location at - 1601 Dry Creek Drive .
( Shift -M-F 8am to 4:30pm )
The - NOC Operations Engineer -is responsible for outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform. Directs and participates in all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases. Responsible for ensuring quality services are delivered for particular task(s) and is seen as the task leader. The NOC Operations Engineer will coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the Intrado (IEN-Voice) network, its component hardware/software, and IP telephony/voice applications. This includes VoIP/IEN-Voice initiatives and configuring/optimizing all Intrado VoIP telephone systems and services, both internally, and those integrated with Internet-based services
MAJOR JOB ACCOUNTABILITIES
Establish and document deliberate rules around network equipment configurations for assigned networks (e.g., IEN Voice Network, etc.)
Maintain and provide updates in regard to projects assigned to the designated department for implementation
Collaborate with department contacts and appropriate customers in recommendations for system enhancements
Perform traffic studies on existing infrastructures and provides recommendations based on analysis
Maintain up-to-date knowledge of all products and services related to voice traffic including practices and advancements in the industry
Lead and participate in the development and writing of technical job instructions, white papers, and training related to technology and operational expectations
Respond to escalated issues and provides technical support for the designated technical functions (e.g., Engineers, NOC, Circuit Order Management, etc.) as necessary
Provide support by answering questions from internal clients and team members and ensure functions are efficiently performed in a quality-oriented manner
Keep up to date on current workflow and department procedures in order to respond to questions, provide work direction, or complete tasks
Support inquiry response and conduct outage related research and analysis
Participate in On-Call rotational support as required and function as a Subject Matter Expert (SME/Leader) during technical outages and or incidents
Establish and document deliberate rules around network function and escalation requirements for the IEN-Voice network
Thoroughly documents requirements according to departmental standards and methodologies
Continuously evaluate interfaces with other departments, divisions, and the efficiency and effectiveness of workflow between areas of responsibility
Document all activities and efforts related to outage response in ticketing system
Function as an operational liaison between various business units and leaders, as well as between internal staff and external clients
Focus tasks and data collection on operational initiatives at the tier three level
Continue to stay current on assigned business unit technologies to provide continuous tier three level support as needed
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
Bachelor's degree in computer science, engineering, or a related field required. Experience can be substituted for educational requirements
PROFESSIONAL EXPERIENCE
Minimum of 3 years voice engineering work experience or similar position/role required
Minimum 3 years of related Voice Network operations experience required
Minimum 3 years first-hand knowledge of SIP, H.323, TCP/IP protocols preferred
Minimum 3 years first-hand knowledge of ACME SBC (configurations, HMR's etc---.) preferred
Minimum 3 years first-hand knowledge of Sonus (GSX, PSX, SGX etc---.) preferred
Minimum 3 years PBX and Circuit based telephone network experience preferred
Minimum 3 years T1/DS0/DS3 provisioning/test and turn-up and years of circuit switch/PSTN network experience preferred
CCNA certification preferred/ CCNP preferred
TECHNICAL
A strong understanding of VOIP QoS issues and mitigation strategies
In-depth/strong technical knowledge of ACME SBC (configurations, HMR's etc---.)
Strong knowledge of configuration and optimization of VOIP equipment
Must have direct experience with Cisco switches and routers
In-depth/strong understanding of MOS Score, Jitter and all VOIP related troubleshooting methods
In-depth knowledge of SIP monitoring/debugging/troubleshooting tools using Hammer E- XMS/Wireshark/call generator or other related tools
First-hand knowledge of Public Safety Answering Point (PSAP) network builds
In-depth/strong technical knowledge of circuit switch/PSTN network
Strong technical knowledge of Sonus Soft switches (GSX/PSX/SGX/GSI/EMS etc---)
Benefits & Compensation
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond -- -tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, -identity -protection and more! Apply today to join us in - work worth doing !
For candidates located in Colorado, the hiring salary for this position is anticipated between $70,000 -and $75,000 per year and will be commensurate with experience. Candidates may be eligible for differential pay based on shift worked and premium pay for overtime and/or being on call.

Keywords: Life & Safety, Longmont , NOC Operations Engineer-$3,500 Sign on Bonus!, Engineering , Longmont, Colorado