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NOC Engineer (Swing Shift)

Company: Intrado
Location: Longmont
Posted on: May 5, 2020

Job Description:

Intrado is a leading provider of technology-driven communication services serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Connecting people with each other and the right information is mission critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Our Global Technology Services is adding a NOC Engineer to our team in Longmont. The role of this team is to support voice and network elements to maintain 9-1-1 networks. In order to be successful in this role, you must possess strong communication skills, the ability to work in a collaborative environment and have a strong background in voice and network platforms.
Day to day responsibilities:

  • Outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform
  • Directs and participates in all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases
  • Responsible for ensuring quality services are delivered for tasks and is seen as the task leader
  • Coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the IEN-Voice network, hardware/software and IP telephony/voice applications
  • Configuring and optimizing all VoIP telephone systems and services, both internally, and those integrated with Internet-based services
  • Ability to participate in an on-call rotation
  • Ability to work a 12:00 PM to 10:30 PM MT shift (Sunday - Wednesday)
  • Other duties as assigned


    • Bachelor's Degree in Networking, Telecommunications, MIS, Computer Science or a related field, however experience may be substituted for educational requirements
    • CCNA or CCNP preferred, but not required

      Experience and Technical Skills

      • 3 years voice engineering work experience or similar position required
      • Prior Network Operations (NOC) experience required
      • Prior T1, DS0 DS3 provisioning/testing and circuit turn-up experience preferred
      • Demonstrated knowledge of SIP, H.323 and TCP/IP protocols
      • A strong understanding of VoIP QoS issues and mitigation strategies
      • Strong knowledge of ACME SBC (configurations, HMR's etc.)
      • Strong knowledge of configuration and optimization of VoIP equipment
      • Strong knowledge with Cisco/Juniper switches and routers
      • In-depth understanding of MOS Score, Jitter and all VoIP related troubleshooting methods
      • In-depth understanding of SIP monitoring and debugging using tools such as Hammer, E-XMS, Wireshark or similar
      • Strong knowledge of Sonus Soft switches (GSX/PSX/SGX/GSI/EMS etc.)
      • First-hand knowledge of Public Safety Answering Point (PSAP) network builds preferred
      • PBX and Circuit based telephone network experience preferred

        Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

        Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

        This position will be posted for 14 days or until the position is filled.

        Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification - criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process. The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. Intrado Life and Safety Services is a tobacco free workplace.

Keywords: Intrado, Longmont , NOC Engineer (Swing Shift), Engineering , Longmont, Colorado

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