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Senior Director of Operations

Company: Resource Label Group, LLC
Location: Longmont
Posted on: March 10, 2023

Job Description:

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. - Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. - We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together.
As the Senior Director of Operations, you will report to the President and be responsible for the overall strategy and leadership of the operations department. - This leader is responsible for the performance management, core processes, and people development of the customer service and manufacturing teams.As a key member of the StickerGiant leadership team, you will - collaborate with marketing, finance, and development to ensure we are meeting the goals of the organization. - -

  • Development of strategic initiatives within customer service and manufacturing that will achieve the growth objectives of the organization
  • Provides leadership for the operational leaders within customer service and manufacturing
  • Serve as a key member of the leadership team; influence, collaborate and align with other department leaders in the achievement of StickerGiant's strategic goals -
  • Measure and drive quality policies and quality procedures; communicate or escalate appropriate action regarding product quality
  • Understands and adhere to current health, safety, and environmental policies; drive solutions for safety risks and hazards in manufacturing
  • Develop the annual department budget (machines, people, material, etc.) and ensures budgets and plans are met
  • Drive accountability through the use of tools and other methods to track performance
  • Establish strong and effective working relationships in order to maintain a positive work environment
  • Responsible for the development and management of manufacturing and customer service managers/ supervisors


    • Has excellent analytical and problem-solving skills with the ability to think critically to produce meaningful outcomes

      • Wears multiple hats and embodies a self-starter attitude
      • Strong understanding of operations for an eCommerce business and can implement best practices to ensure an exceptional customer experience
      • Skilled at motivating, growing and developing teams
      • Fluent in OSHA compliance; capable of driving solutions for safety risks and hazards in manufacturing
      • Skilled at communicating across different levels and departments to resolve issues
      • Able to thrive in a hyper growth and ambiguous environment
      • Capable of delivering volume/output targets while adhering to budget
      • Superb organization skills and attention to detail
      • BS/BA required
      • Minimum of 10 years experience in operations leadership with at least 2-3 years of direct manufacturing experience
      • Physical requirements: ability to stand for 8 to 12 hour shifts, able to lift 10 lbs continuously and occasionally lift and/or move up to 75 lbs, occasional climbing, stooping, bending, and overhead reaching

        We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the Director of People+Culture

Keywords: Resource Label Group, LLC, Longmont , Senior Director of Operations, Accounting, Auditing , Longmont, Colorado

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